based on 3210 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The DG location is friendly, professional, helpful, knowledable, and skillful.
Service great!
Great quick service
Great customer service!
Sean was a rock star in terms of helping me sort through the options available for the Emonda bike I was interested in…..no hard sell, thoughtful input on what made the most sense for me and my riding needs/budget. Love these guys…..you will be well served to spend your money here…..great, world class products sold by dedicated bike pros.
Good service
very professional
fair price
Knowledgeable and friendly employees who can and do help.
Great local store that has a great service department.
New bicycle has ever Several scratches
The assistant that helped me in the service department was friendly and helpful!
My son was looking for a bike, Brock our salesman was very helpful and made sure my son had safety equipment on and flashing rear lights for cars to see. We learned what we needed there for a future purchase.
What I needed was simple so it wouldn't be fair to rate the staff here. They were able to help me find what I needed so were helpful.
Where I feel the experience fell short is in inventory and quality of products. As an active Triathlete, I have probably more advanced needs than the average cyclist. That being said, I've found that the store is carrying less and less of what I need. For what the store does carry, I've been finding the quality is just not what I'd hope for. Trek is a premium product so would expect a bit more (cost wise, it definitely costs more!). For example, I recently purchased 2 inner tubes. One had a hole in it when I got it! The second flatted the next day (no puncture, just flat). I know it happens but this is the kind of thing I've been noticing and speaks to the quality of the merchandise.
Sadly, there are competitors now in the area that are offering a choice so while I'm a huge Trek fan, I can't say I'd 100% recommend going to Trek over other competitors in the area.
Everyone was very friendly, knowledgeable and helpful. I needed a new seat for my sons Trek Marlin 5. They helped me make the selection and got the bike out of the car, installed and reloaded into the car in record time. I highly recommend this bike shop.
Everyone I spoke to was friendly and helpful. Plus my bike tune-up was completed earlier than predicted.
Prompt, professional, excellent service. Thanks
Staff is very knowledgeable and helpful. Great customer service!!
Friendly and helpful staffing. Trek bicycles are really nice.
Great service and attention. Appreciate the good work.
Excellent quick service on repair!
Service was much faster than expected.
Service.
Friendly, helpful and knowledgeable staff.
Trek staff is always very knowledgeable, friendly, and helpful. They also provide walk-in service on small repairs. That means a lot.
Great Customer Service!
Quality product & a very competent staff beat the big box outlets
Great people. Alvin, Sean, Benji and the rest of the crew. Always helpful and knowledgable.
Staff was very knowledgeable, patient, and helpful! They even recommended against an item I was ready to buy.
First bike shop since the 90s for me, but I didn’t feel intimidated at all. Test rode the Electra Townie e-bike, and LOVED it. Had lots of questions, and Ken did a great job of answering them all.
Though it’ll be totally worth it, the pricing is out of reach until my next paycheck — hope to pull the trigger next month. Fingers crossed, there will be some inventory left, and I won’t have to wait until the fall.
Just discovered a friend in Oswego bought a Townie last fall, and it’s changed her life. Can’t wait for my new e-bike, too!
My bike needed some work. Even though I arrived several minutes before the store opened, one of the employees saw me, helped get my bike out of the car, and took me right into the repair department. By later that afternoon my bike was fixed and ready to go for a very reasonable price. Definitely recommend!