based on 2691 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Jim in your service department is top notch …communication was excellent and performed services as he stated in a professional manner… He should be considered an asset to your business
The people
Courteous sales and service people.
Outstanding Staff and Store Organization
Gears were wore out and not found after I just had it tuned up for over $300
Service staff was excellent as always, friendly, and extremely quick turnaround time.
Everything
Great selection nice people
The sales associate was very helpful and nice. I’m glad this store has bikes in stock to buy and that can be assembled and taken home same day.
I’ve bought several Trek bikes over the years.
I bought a 2023 model and there was a 2022 in stock for around $100 less.
I’m sure I’ll buy my next Trek at this store.
Very friendly, helpful and courteous.
I felt total confidence in the service staff fixing the problem with my bike. They know how to fix things right. That, along with having a great bike, is what will keep me with Trek.
Friendly staff and fast service for our bikes.
Service was fast and easy!
Our twenty year old Trek Navigator 300 bikes were serviced recently by the Naperville Trek store and they passed my expectations on how well they tuned them up and made them feel brand new again. Thank you! Job well done.
very personable staff
great people, great service.
Service manager Albin Hub is extremely skillful. I have recommended many people to your store. Keep up the good work.
The people who helped me were very efficient and up front about what needed to be done to fix the bike. They listed all the charges and what they were for. I came in on Thurs. and was told the bike would be ready the next week. On Fri., I received a text saying the bike was done and ready to be picked up. That was super quick. I was seeing the person getting the bike that nite and was able to give it to her at that time. Two days and the bike was ready to go. That was really great service. Thanks so much!
I stopped in to buy an inexpensive part. The staff was extremely patient. Which I completely appreciated. Because I am not a very experience cyclist.
Sean was great to work with. He helped me out with some general advice before I even had a bike for him to fit me on. Then when I was ready to do a fitting, he was super helpful. Chill, friendly, highly knowledgeable. It was a great experience and I’ll definitely be back.
Quick friendly service
Having trust in your bike shop is everything. The team at Trek want to support their customers at all levels.
The Quality!! Also for Christmas I am purchasing a bike for my five year old.
Great customer service!
High quality parts and very helpful staff. The estimate of when my bike would be ready was spot on. We are lucky to have a great bike store in town.
Service is excellent. Great techs. Courteous and knowledgeable.
Great service and support.
Get value and quick and personal service
Great bikes. Knowledgeable and helpful staff. Very good service staff.
The winter biking bib and head warmers saved my potentially frozen body today. It didn’t hurt that they were on sale! Added bonus. The staff are excellent.