based on 2649 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service was great
The staff were amazing. Fast and willing to help to get our bike repaired. Can’t thank the young kids enough. A credit to the brand!
Took them a month just to do the service change of my derailleur and if I didn’t call them to check and follow up the status of the job I won’t know if it was already done or not. No one notified me that the job was already done. Very disappointing.
Great attention to service. Well done.
Great service thank you
Everyone is always very helpful and knowledgeable when we bring in our bikes to be fixed.
Great knowledge and great people to work with
these guys are great. very knowledgeable and extremely thorough.
Staff is very responsive and good to work with!
Great and super quick service.
Great service and fair prices!
Everyone at Trek of Naperville is extremely knowledgeable and bends over backwards to assist with all of our needs. We are so fortunate to have them close by.
Friendly fast professional service at a reasonable cost. Many bikes and accessories from which to shop. I also received helpful advice on doing my own maintenance.
Nice clean large facility.
Great service, done quickly, very professional and courteous staff. Outstanding products: I have logged over 13,000 miles on my Trek Shift 4, and these folks keep it in great shape.
The gentleman who helped us was so friendly and helpful.
Very knowledgeable
The sales woman was very quick to help me and very knowledgeable. I bought a bike rack for my new EBike I bought at your store a few months ago and she had a very nice guy put it on my car for me and showed me exactly how to do it. Thank you.
Susan, a satisfied customer
Great recommendation on tires (new PR at Chicago Triathlon) and amazing service. Really happy with the recent visit.
The service and selection are excellent. The staff are knowledgeable and friendly.
Always great service!
Great repair team!
Being more customer appreciative.
They associate was very knowledgeable and patient.
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Bike wasn't ready when we told it would be ready. Didn't have the rack or child seat that we ordered. Walked around the store for a good 20 minutes before somebody got off the computer and asked to help us. Par for the course at this shop. We've done business there prior so our expectations weren't high.
EXCELLENT
Prompt service. Did only what was necessary. I had asked for full tune up but at the time of pick up I was told the bike was in good shape and did not require full tune up. Appreciate the honesty.
Professional and prompt
Love my FX Four Seven bike! I’ve had it for 10 years.
Nice employees that explained how to operate the bike we were buying. High quality bike that will last for years ..