What our customers think of us!

Staff was very friendly and helpful. Danny was a huge help in the service department thanks!

Quick turnaround
Quality work

I went with my sister to buy a biking short for women but didn't find options.

I found the staff to be very knowledgeable and friendly. I was very happy with the turnaround and have always had a good experience here.

Very efficient in bike repair

It was great experience. The guy was knowledgeable and took the time make sure that you ready to ride.

There were several employees working at the store that had literally no interest to help customers. I was in the store for over 30 min. To pick up a few accessories and look at newer models for possible upgrades. Nobody asked if I needed help, nobody even approached me until I was standing at the now unoccupied counter for 5 minutes and someone in the repair area realized I wanted to pay. The people working the sales floor were “busy” - one employee was literally texting friends and simultaneously watching a soccer game on the computer in the front and otherwise doing nothing related to his job for at least 15 min. I also observed another employee “helping” a customer who was looking for 2 bikes for 2 smaller kids (i.e not a $7000 carbon frame) The employee was pretty curt, rude and fairly insensitive to what the customer was looking for - uninterested to get a sale or help satisfy the need. The customers were getting frustrated and have no idea if they stuck around and actually purchased since they were there even longer than me. You are wasting your money on these people - they are not helping you sell anything, and the store was already fairly dead for a Sunday afternoon.

I love Trek as a company and as a set of products and it is unfortunate that a Trek store would come off as arrogant, lazy and uninterested to help. I have bought at least 4 bikes from your store over the years without any problems. This is a new experience and a move in the wrong direction. 7 is generous on the recommendation if the opinion were just based on yesterday - I’d like to give the benefit of the doubt given my past positive experiences.

Friendly staff, knowledgeable and reasonable servicr prices. Conveniently located as well.

The products are well made, fit well and have been well-thought out. I’ve bought two MIPS helmets nd cycling shoes no SPD pedals from Trek.

First time servicing my bike, very friendly service and work was done really fast.

Excellent bike purchased right from showroom meeting all my needs with the help of Malcom who was a subject matter expert. Extremely helpful both at purchase and days later for additional needs.

Salesperson was very patient with a newbie to bike helmets. Recommended product fit level of activity perfectly.

Jacob was Friendly, professional and Fast. He also took a decent amount of his time to tell/show me what he did to my bike!! Very Pleased!!

I like that everyone is friendly and attentive and especially that it is not wicker park trek which is pretty much the opposite.

Excellent store, exemplary customer service and sales staff. Very friendly, professional, great store with everything you need, immediate bike repair in the back.

The service and their prices are top notch. I definitely do recommend them in that aspect. I am in the market for a new 29er, which will probably be purchased from them based on my previous experience.

Great service. The team at Trek of Naperville is great to work with for sales and service.

I recently purchased a road bike from the Trek Naperville location. The staff was great. Special thanks and appreciation to Sean Dawoodi! He was very patient and helpful at every step of the way from fitting to bike choice and customization. I highly recommend the Naperville Trek location. Make sure you set up an appointment with Sean to get you measured and fitted before purchasing your bike. You will not regret it!

Customer service was great! So nice and helpful,

Price to replace inner tube was too high. Didn’t see any sales.

The service was friendly informative and swift. I brought a 30 year old bike in for a make over. I knew nothing about the bike . Jim let me know it’s approximate age and condition. He also gave me an estimate and estimated date of completion. The estimate was spot on and the bike came bike at least early. It looked brand new! A great experience all around. Thanks Trek.

Jim in service is very knowledgeable and thorough

Malcolm was very easy and nice to work with. Everything went smoothly in the process.

Great service while you wait.

First, I’m sure no one will reply to me after this survey.

Brought my bike into the store for a tuneup. The employee looked at it, rang up the the estimate without discussing or explanation, which was more than a tuneup. He reluctantly went over what he said I needed, new chain, and breaks. He couldn’t demonstrate why I needed a chain. His overall attitude was take it or leave it and didn’t care one way or the other. I needed the bike for my son to take away out of state for school and didn’t want bike issues.

It was a two week turnaround. That seems like a ridiculously long time to wait. Again, no reason as to why, leave it or don’t. He didn’t offer me a receipt or proof that I dropped off my bike. I made him provide one anyway.

I received a text two weeks later at about 5:00 informing the bike was ready and if I didn’t pick it up by 7:00, I was going to be charged $2! A two hour window! Ridiculous. I picked it up before 7:00. I was informed they installed a new cassette but didn’t check with me and couldn’t explain why I needed it.

I felt unappreciated and up-charged.

If Trek really cares about my experience and wants to make it right, first do better training with the employees to interact with customers and secondly, provide a refund for the parts I was up-sold and merely leave the price of the tuneup.

Thanks,
Name removed

I like the fact that the Trek product is excellent and backed by a Satisfaction Guarantee supported by a local shop with knowledgeable employees.

Had what I needed when other spots store didn't.

Less expensive then quote. Faster then quote. What more can I say?

Big inventory of accessories. Very helpful and friendly staff.

Helpful service personnel, explain things, don’t try to sell extra services just for the money.