based on 3210 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Prompt, friendly service, and helpful staff
I had to return some clothes from an online purchased, took it is to trek Naperville with no issues
The front service was good!
Eric and the team always take great care of me and my family; knowledgeable and committed staff. I’m a big fan!
Friendly and helpful.
They were so helpful at Trek Naperville! I am encouraging my husband to get his next bike there. Thank you so much!
Friendly Trek team that takes care of both the bikes and their owners. I will continue to service my bicycles there and I look forward to doing business with them in the future.
The team at the Naperville store were awesome. They helped me with the two wheels I brought in and also had the tool I needed. Great service!
Helpful and attentive service group.
Everyone has been helpful every time I've gone in.
Having never owned a Trek bike before I'm really very pleased I chose to go with this leading brand, I've had two seasons on the Fuel ex5 2021 and it's just enhanced my love of riding. Also to back this up is a very professional team in the Naperville store who clearly enjoy there jobs. It's an easy 10 for both product and service provided and I'll have Trek from here on.
Went in for my winter tuneup and all the employees there were knowledgeable and professional. Pleasure to do business with them
Thanks . Good company .
Courteous sales people who know their product
The Free Yearly Maintenance is great. The salespeople are professional and very knowledgeable.
Great selections and quality product.Shawn the sales technician was very knowledgeable, patience and extremely helpful.
Friendly and helpful staff
The staff are very helpful, and know the products. And the service department is excellent.
Repaired my son’s bike in a timely manner and fair price. Thanks again!
Excellent service! Always a positive experience.
Incredible service and advice. A true local bike shop vibe. I’m an avid rider and they have helped me numerous times so I don’t miss a ride. Would recommend the shop to everyone in Naperville to stop in for great bikes and great service!
Great customer service every time I purchase something from them.
Malcom was very friendly and knowledgeable in selecting the right bicycles for my family. We ended up purchasing 6 bikes. We will be continuing customers for sure. Thank you!
Excellent service. Prices are reasonable. On time delivery. Knowledgeable staff.Use Trek every year for spring tune-up.
Great Help
Sales Agent was very helpful in finding what we were looking for.
Very prompt and reliable!
Service and hours were great, prices are high
Very helpful and knowledgeable
Prompt, friendly service
Trek of Downers Grove is the best! Jim the mechanic always does a great job of servicing my bike, and gets me out in a timely manner. Very friendly staff!