based on 2649 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very attentive. The young man that helped us was fantastic. Did a great job and were very satisfied. Keep up the great job.
I purchased my bike from Downers Grove Trek 16 years ago. When winter rolls around, I have brought my machine in for an annual checkup and address any service issues. The staff at either DG or Naperville is always helpful, never pushy and makes recommendations based on the needs of the bike. I always know that my bike is ready for another great season. These days, when someone is looking for service on their own cycle, I do not hesitate to recommend Trek of DG or Naperville. In short, you guys are great. Thank you for all you do.
Full service, You don't sell me anything I don't need.
Consistent great service.
Service by Basel and Steve was very good.
Also the work performed was also very good
This was my first visit to Trek of Naperville. From the first phone call I could tell the employees were very friendly, caring, and most of all, knowledgeable. They called back promptly after I left a message. I would not hesitate to call the company again if ever my bicycle needs attention.
Brought my son’s bike in to get a couple things done, and they took care of my needs while I waited. They did a great job!!
Excellent service! Technician was efficient, caring and knowledgeable. Thoroughly impressed. Thank you.
The associate at the store was super helpful
Clean and organized shop. Good customer service. The apparel selection could be better.
Jim Does great service. Always on time and thorough.
The store has everything a cyclist needs from bikes to accessories. The staff is knowledgeable and professional. In addition, the Service Department will keep your bike in top shape and you in the saddle.
Great product good reputation great inventory
All around great knowledge, which the staff shares freely.
I like the customer service and availability
Friendly and knowledgeable staff that are always ready to help,
Quality work performed as promised
Speed of service is always good. Staff is friendly and honest.
Employees at Trek in Naperville are always quick to answer our questions. They never try to upsell us but give us the necessary information and services. We trust their expertise fully.
trek fx2
The mechanics are knowledgeable, friendly and very helpful.
I bought two tires but only one was installed. Service rep said only one was ordered without checking the receipt
Good quality products and consistent professional service
Best mustache in the business
Great staff, always beats the time to complete service estimates.
Great service!
Trek Naperville is always friendly staff and bike service is great!
Friendly, helpful staff
Quality repairs
I always feel like I am getting the best service possible when I visit Trek of Naperville. The staff is always willing to provide an honest opinion whether I am having my bike serviced or buying accessories. I truly believe they have my best interest in mind and understand the type of riding I do. I feel confident that they are going to keep my bike in top working condition so I can enjoy many miles of riding.
ease of dropping the bike off and picking it up.