based on 2649 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Diagnosed problems, reduced the bill and got the work done ahead of schedule.
Very knowledgeable staff. Wide selection of product
Amazing service all the time
The customer service is very nice.
Great service from Sydney! She was knowledgeable, enthusiastic and did a great job!
Friendly staff, good service, convenient location. Definitely recommend to my friends.
Jim Powell just does a fantastic job with all the repairs and maintenance needed for our bikes. I have a Trek SL7 eTap and truthfully, a lot of mechanics wouldn’t have the experience or acumen to take care of the bike without kind of wondering if they were doing the right thing. But the mechanics also do a great job with more simpler traditional bikes. My daughter had some issues last summer and I brought her bike in and they did a great job getting it back to where it needed to be. It seems like they’re just doing the repairs and upgrades needed for us. Not trying to do replace items that don’t really need to be replaced. On my most recent visit I picked up a pair of shoes. The sales guy didn’t mind waiting on me a few minutes after close as I tried on three or four different pairs.
Great in store advise from people that are very knowledgeable and clearly passionate about biking themselves!
Excellent work
Convenient
Local
Taha was very knowledgeable and friendly in helping me select a bike (Verve 1 Disc) and helmet. The store was flexible with me when it came to picking up my new bike and helmet.
Great experience, and I would look forward to dealing with them in the future.
Beautiful bikes and the best people and service at the Naperville location. Great experience!
Smart, educated staff. Always very helpful.
Quick and efficient
Nice salesman. Friendly and helpful.
Very knowledgeable staff, good location, and great products. Basil at the store was helpful start to finish.
Great employees!
Great staff support and good skill sets
Friendly and helpful staff.
I like the $50 coupon and I like the professional work performed on my bike.
The sales staff and the service people were very helpful and very knowledgeable. The quality of the bikes are outstanding. I recently bought my second Trek and brought my girlfriend with me and she bought a bike also.
Staff was very helpful
Great service
It was an excellent experience from beginning to end. The sales woman there was super knowledgeable and easy to work with. Very helpful! I also felt I got a great deal being that I bought it during their sale. My bike is beautiful and incredible to ride. Now all I need is warmer weather to enjoy it more!
Easy to purchase as the salesperson was great to deal with as he very knowledgeable about Trek bikes.
Did a great job with the service… stood behind the product which I appreciated!
Great service and friendly and helpful staff.
Staff member was personable. Knew the location of the item I was looking for. I had a question. He wasn’t confident about his answer, but immediately sought the expertise of the mechanic. He was correct. I left happy!!
Called a reserved my helmet. It was really when I came extremely easy Talked with Malcom at the store. Great guy. I live bike shop. Great feeling at your place. Keep it up
Friendly, enthusiastic staff at Naperville store.