Trek Bicycle Store Downers Grove/Plainfield

Average rating: 9.6 out of 10 based on 3210 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 12, 2023 — Rated 10 out of 10 by L.N. Trek of Naperville
What do you like about our products and services?

Knowledgable staff

Report a concern   April 12, 2023 — Rated 10 out of 10 by B.M. Trek of Naperville
What do you like about our products and services?

The bikes are top of the line and the staff is very knowledgeable.

Report a concern   April 11, 2023 — Rated 10 out of 10 by Eric Malnar Trek of Naperville
What do you like about our products and services?

The service staff was awesome. Great group of guys. Very knowledgeable and helpful.

Report a concern   April 10, 2023 — Rated 9 out of 10 by K.L. Trek of Naperville
What do you like about our products and services?

De Raileur shifts better than it ever has by far after your tuneup!!

Report a concern   April 10, 2023 — Rated 5 out of 10 by V.S.B. Trek of Naperville
How did we disappoint you and what can we do to make things right?

The bicycle does not fit into my car easily. I am very disappointed with this. I did not mind spending more money for a lighter, flexible bike. This bike after $2800 doesn't serve my needs completely.

Report a concern   April 10, 2023 — Rated 10 out of 10 by T.W. Trek of Downers Grove
What do you like about our products and services?

Service department was great

Report a concern   April 10, 2023 — Rated 10 out of 10 by Ryan Quimbo Trek of Downers Grove
What do you like about our products and services?

Super satisfying

Report a concern   April 10, 2023 — Rated 10 out of 10 by S.A. Trek of Naperville
What do you like about our products and services?

Great staff

Report a concern   April 8, 2023 — Rated 10 out of 10 by Bashar Alzein Trek of Downers Grove
What do you like about our products and services?

Very knowledgeable and friendly team.

Report a concern   April 8, 2023 — Rated 10 out of 10 by Jeff Snyder Trek of Downers Grove
What do you like about our products and services?

I receive prompt attention in your store.

Report a concern   April 8, 2023 — Rated 10 out of 10 by L.M. Trek of Downers Grove
What do you like about our products and services?

Friendly service

Report a concern   April 8, 2023 — Rated 10 out of 10 by Bill Follin Trek of Naperville
What do you like about our products and services?

Everything!! love the bikes and the staff is extremely helpful

Report a concern   April 8, 2023 — Rated 10 out of 10 by G.H. Trek of Downers Grove
What do you like about our products and services?

Knowledgeable staff

Report a concern   April 6, 2023 — Rated 10 out of 10 by Z.N. Trek of Downers Grove
What do you like about our products and services?

Friendly. Helpful. Good Customer services.

Report a concern   April 6, 2023 — Rated 10 out of 10 by A.G. Trek of Downers Grove
What do you like about our products and services?

Friendly, knowledgeable people.

Report a concern   April 5, 2023 — Rated 10 out of 10 by R.M. Trek of Downers Grove
What do you like about our products and services?

Gets things done on time
Great team

Report a concern   April 5, 2023 — Rated 10 out of 10 by J.S. Trek of Downers Grove
What do you like about our products and services?

Friendly and helpful staff. Quick service.

Report a concern   April 4, 2023 — Rated 10 out of 10 by K.S. Trek of Naperville
What do you like about our products and services?

Awesome guys

Report a concern   April 4, 2023 — Rated 9 out of 10 by P.B. Trek of Naperville
What do you like about our products and services?

Staff at the store were all courteous, professional, and knowledgeable.

Report a concern   April 4, 2023 — Rated 10 out of 10 by James Wolinski Trek of Naperville
What do you like about our products and services?

Professional, non-arrogant, friendly, knowledgeable, prompt and responsive sales staff.

Fresh, clean, and healthy store appearance.

The only thing left to wish is for a bit later hours on Sat & Sun (hour or 2).

Report a concern   April 4, 2023 — Rated 10 out of 10 by Sarah Rose Trek of Downers Grove
What do you like about our products and services?

Everyone was so nice, my bike looks great, definitely go back

Report a concern   April 4, 2023 — Rated 10 out of 10 by Pat Mitchell Trek of Downers Grove
What do you like about our products and services?

Great customer service....guys spent time and explained the different accessories I was looking at. Very helpful and friendly!!

Report a concern   April 4, 2023 — Rated 10 out of 10 by Albert Lavalle Trek of Downers Grove
What do you like about our products and services?

Professional top service team!

Report a concern   April 2, 2023 — Rated 10 out of 10 by S.O. Trek of Downers Grove
What do you like about our products and services?

Product and Services are very good!!

Report a concern   April 2, 2023 — Rated 7 out of 10 by R.H. Trek of Downers Grove
What could we do to improve?

Improve pricing on parts. I want to support local bike shops, but the pricing of parts is a problem; 70-100% more than buying online?

Report a concern   April 2, 2023 — Rated 10 out of 10 by C.M. Trek of Downers Grove
What do you like about our products and services?

Very pleased with the quick service on an overhaul of my road bike! Thank you!

Report a concern   April 2, 2023 — Rated 10 out of 10 by Steve Funk Trek of Downers Grove
What do you like about our products and services?

Straight up and quick
Serious in how they offer service

Report a concern   April 1, 2023 — Rated 10 out of 10 by J.R. Trek of Naperville
What do you like about our products and services?

The staff was very friendly and helpful. The store was clean and well stocked.

Report a concern   March 31, 2023 — Rated 9 out of 10 by I.B. Trek of Downers Grove
What do you like about our products and services?

When speaking with the Asst Mgr, he provided a better explanation

Report a concern   March 30, 2023 — Rated 10 out of 10 by Brian Cooper Trek of Downers Grove
What do you like about our products and services?

Very fast and reasonably priced.


Privacy Policy