based on 3210 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very happy with salesperson, Albin!
He helped me pick the right bike for me!
He knows the products very well & was quite patient with sharing his knowledge.
I haven’t even rode a bike for decades & I'm very happy with my choices & I know I’ll enjoy my new purchase very much!
Thank you to all of the employee’s at the Naperville location, especially Albin!
Service was fast, staff were friendly
The Trek line is outstanding. I bought a duel, pro and the brakes, shifting and everything including the light weight of the bike is the very best. The selection of the bikes at the Downers Grove store is very good. I got to test a bike too. Not every store does that. My salesman couldn’t have been better. Thank you again.
Friendly great customer support
Parts and good service at a fair price. What else could you ask for?
Very friendly staff, highly competent and always available to help. I also like the fact that they are not commercial, won’t sell things you don’t need, not pushy at all. Great experience to visit the store.
More attentiveness to people who walk in. I was there almost 5 minutes before someone even greeted me. I get that you ar busy with customers, but a nice “Hello, I will be with you shortly, sorry for the wait” would have been nice.
Knowledgeable and kind staff willing to help beginners although capable of assisting experienced riders.
Trek has great customer service. My bike repairs were affordable and prompt. Thanks, Trek!
Both the service team and the customer service-sale person that helped us were great, you have a great team on site, very helpful. Thank you!
Great service from the service department. Trek stands behind their products and has great technicians to do the work.
Good, helpful, and knowledgeable sales folks. Good products. Wish you would buy back old, used bikes to sell to your patrons.
sales, service, price, Greg.and his team.
Great combination
A great staff that explains things thoroughly and always has the customer's best interest in mind. The prices are very fair, as well.
I found that I can walk in with any minor issue and receive resolution quickly with friendly service. Always a class act experience.
Service dept was very helpful and the work was done quickly
The option to hold a bike I found online was great. My daughter had a specific bike she wanted and you had one in stock. I put it on hold and when we showed up, it was being set up for us. Super easy process
As busy as it was a few days ago, your customer service is just outstanding. Your team is outstanding!!
I've always gotten good service from the Downers Grove Trek.
Good service and nice people
Sean was able to get the bike I wanted for Mother’s Day in 3 days. Wonderful service by Lori as well. She got the hang of it all today and loves it. Thanks Trek of Naperville.
The staff asked a bunch of questions to help me find the right bike for my wife as a gift. He was very knowledgeable and made the purchase experience easy.
lower prices.
more accessories
You don't try to oversell me. Salespeople are friendly.
This is the best bike shop I know.
The service is awesome
I brought my bike in for a tuneup. It was indicated to me that you guys are full and to come back in a week, but the gentleman working on the bikes stopped to take time and fixed my brakes, so I’d still be able to ride my bike
Purchase my bike rack and received assistance to hook it. Up to my car and follow instructions. Service is wonderful
Friendly courteous service provided.
Great people, knowledgeable, & the store has a great vibe.
Everyone was really helpful with any questions I had about the bikes!
I'm not so upset about the price $125 that the cheapest not the most expensive the owners ' onsite & really good.
My issue is the bike usually comes back a little bit, dirty, tires not inflated properly, and one of the caps that was on the shock absorber on the top was missing,
It's just the personal touch and details like that, i find annoying when they aren't completed.
Otherwise, they do a pretty good job little pricey side, but overall, 6.5 - 7.0 normally