based on 2649 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service is very good!
I appreciated the time spent talking to me as a person not as nuisance. I had already been to a closer, cheaper bike shop about my son’s bike. I chose the Downers Grove Trek shop because of the interaction. Only further feedback I can give is that I wish I had knew what they had to fix on his bike for future reference.
Always helpful and willing to go the extra mile1
Top notch service from Trek of Naperville
Very professional staff
This was our second purchase from this Trek dealer and it was a very pleasant experience. The owner Rick is very knowlegeable about the Trek products along with the entire store team. Rick personally delivered my bicycle to our home.
I have had great service on repairs.
Great Service!
All employees are accommodating, very friendly and knowledgeable.
Quality and efficient service with good communication.
Sean did a fantastic job with the fitting. He was very knowledgeable and personable. He informed me of all the features and options available without making me feel like he was trying to up-sell me something I did not need. He communicated openly about the whole process, what my options were and the timelines associated, and made it a great experience overall. The store had all the options I needed and was a great place to buy a bike and all my accessories from.
Relaxed and knowledgeable. The kind of vibe you want in a bike shop. Yet has the backing and polish of Trek. The mechanics are knowledgeable and patient.
Excellent service in a timely manner and along with customer service ⭐️⭐️⭐️⭐️⭐️⭐️ Yhank you so much!
Knowledgeable and professional staff; was able to get recommendation based on my individual need rather than product availability.
Great customer service and both bikes were finished quickly.
They are excellent
Everyone is friendly and super helpful. I came in with a broken spoke yesterday expecting to drop off the wheel. I was pleasantly surprised to have the spoke repaired on the spot while I waited!
Sean is amazing - he should run the world. Always kind and so knowledgeable!
These guys are awesome! I had a car bike rack but I lost the keys to the hitch bolt so it was useless. They had a new hitch bolt and keys in stocks. Problem solved! Highly recommend!
The sales rep I had was really polite and cool with answering my questions. I felt comfortable in the store and welcomed. I have been going to the Downwers store since the 1990s. So, I know I have not been there in years since I purchased my 2003 LeMond RevMaster (Yellow box frame) indoor spinner. So, at the time I did not want to ride outdoors but now, I am getting the urge to get back on the dirt trails. So, being away from the sport for so long the MTBs have changed dramatically and so have the prices! Well, we all know who raised the prices on everything and increased the % rate on credit cards! So, the pros are really nice clean store with cool staff and the only con is they only sell TREK! So, in the 1990s Greg sold a lot of other brands but not anymore and that is a bummer!
Fast turnaround on the service for my bike
When I got home and was putting away one of my bikes I noticed the kickstand mounting bolts were both very loose one was out almost 3 cm.
I have always found that they normally have what I need or can get it quickly.
Service is always great.
Extremely friendly and knowledgeable staff. Didn't try to oversell me, and listened to what I wanted in a bike. Great experience!
Went above and beyond to find the white smooth tires that were in stock and cleaned up the bike very well!!!
Danny was great! My bike has never shifted so smoothly, even when new!
Friendly, knowledgeable, helpful and professional staff
Extremely happy with my new bike
Prompt repair service. Friendly and responsive.
Excellent service and products. Albin is wonderful as are the rest of the staff.
Consistently responsive and eager to assist Service Department - always ready to go above and beyond to meet the needs of the customer.