based on 3210 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quality service. Very personable , very professional.
Bad service, was told that the bike will be ready in a couple of days because it's in a box and needs to be assembled. Called after a week bike was second to assembly and the representative mentioned that it will be ready today or tomorrow which was Friday. After called on Saturday and representative mentioned that no progress even it was second in line and should be ready by Monday. Come to the store on Monday and the bike wasn't yet assembled. So cancel the order and bought a different brand of bike.
Not sure why people saying something and are not responsible for their words.
Our sales woman was great. Very patient and spent a lot of time with us.
The gentlemen who assist me at the Naperville location was courteous, very knowledgeable and helpful.
Jim the mechanic is top-notch in every way.
Not only efficient with labor, but perfect results time after time
Very long wait time for simple repair
Friendly staff. Fixed my bike issue quickly.
Love the people that work there. Always friendly and willing to help. Been going there for over a decade now and shop no where else for bikes and products!!
Friendly and very helpful team.
All of the staff are friendly and helpful! I love walking into the shop feeling like Norm from Cheers! Everyone there knows me when I walk in the doors
Prompt and efficient.
Great service department!
Excellent Service. The team takes time to walk through the details and shows the bikes to customer needs. Hassle-free pricing and product knowhow differentiate the experience.
One of the best Trek Stores in our country...and I ve been to many!
Changing a tire:
Service was quick. Rep helped me taking the bike in and out of my car.
We’ve been into trek off and on over the course of 4 years to buy a bike. Life events got in the way but we finally managed to purchase. Each time, the staff were incredibly patient with us, knowledgeable, and never pressured us to make a decision quickly. We are thrilled with our bikes and to enjoying biking together as a family.
Malcolm did a great job explaining and showing me the different bikes. They were very quick to assemble the bike. AWESOME bike!
Fast, friendly service
Great customer service from in store staff!
Good work, reasonable price for tune-up, knowledgeable staff
Great knowledgeable technician & service
This was my first time at the store, u had an amazing experience. The staff was incredibly friendly and helpful. I was extremely impressed and amazed at the variety of bike related items. I highly recommend this local business
Everyone I felt with at this store was amazing. Great customer service
Nice selection of merchandise. Was extremely pleased with the salespeople’s knowledge of their merchandise and their honesty.
Albin at Trek Naperville is a absolute professional, every time I drop my bike off for service he diagnosis the issue and repairs my bike to perfect working order. Love the maintenance team at Trek Naperville.
You had the bike I was looking for and the process was fast and efficient for buying it and picking it up.
Helpful and friendly staff!
High quality work, friendly, and predictable.
Thorough and helpful service. Simple, understandable explanations for a non mechanical person, like myself
Great service. Knowledge