based on 2650 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Bicicleta
The team is great! Shawn runs a fantastic store with a balanced amount of products. Big shout out to the bike technicians especially Danny! He is always up front with the timing and cost of the repairs when working on my 4 bicycles.
Jim and the bike repair and maintenance team are top notch. Great service, they explain everything, very pleasant to deal with. Store staff is generally friendly, helpful and outgoing.
Trek has a portfolio of bicycles for everyone’s preferences, needs and requirements. The Downers Grove store is well designed, has lots of inventory, and the sales people are proactive and helpful.
Christine (I think that was her name) blond woman extremely helpful suggested I try every bike possible until I was comfortable with the right fit.
Service was friendly, quick, and reasonably priced
Trek makes a quality product
Quality products. Knowledgeable sales staff.
You’s are very confident in knowledge and eager to help. You acknowledge people first coming in the door and direct them immediately to the right place. When you’re available, you fulfill the need and ask if there’s anything else. You make me want to spend more money. Lol!
Thank you!
Service and product knowledge are excellent.
Friendly staff, helpful
The service guys are the best, they try to get you back out there on your bike as soon as possible. Very nice guys, very helpful.
I went to a different place first, and they were going to empty my bank account. But the people at Trek were honest, and straight forward with reasonable pricing. This is what a true business is.
Knowledge and friendly
The friendly and knowledgeable Trek employees
Your service department was friendly, and much faster then the quoted time. The bike works great!
Bought 4 bikes over the past several years, service and attention to detail is outstanding like always.
Outstanding staff. They are very knowledgeable about the product. Just good people.
The members of the Naperville team were friendly and answered all my questions.
fast service .. friendly service folks
Always receive excellent service when I take my bike in for repair. Also appreciate the quick turn around time to ensure I don't have long periods of downtime. I feel like the team at Trek Naperville has a vested interest in keeping my bicycle in top working condition allowing me to enjoy many miles on the roads.
Great service
Top-notch service! Very helpful and knowledgeable staff! Nice selection of bicycles and accessories.
Friendly and professional service staff. just having an easing going conversation.
Excellent Service!!!
Store is clean, staff friendly
Whenever I drop by to have something fixed on my bike or my kids bikes, the staff is always friendly and willing to help. I’ve never had an issue with anything at Trek
Staff was extremely helpful and courteous, they went above and beyond what they needed to do or what was expected with a couple of accessory installs.
I've always had a pleasant experience at the Trek store. The employees are extremely knowledgeable and friendly, especially Sean and Erik. I'll definitely recommend Trek Naperville to all of my friends and family. If you're looking for a bike, they'll take great care of you.
The service crew pointed me to the righttire that I needed from a perfect value point of view.