based on 2650 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Crazy busy. Staff was over worked. Availability of helmets was minimal. We were there for 10-15 minutes before we could get someone to help us, and then another 10 minutes to get a helmet from the back because of the crowd. An additional attentive floor staff during peak hours makes sense. Or train employees to manage two-three groups at once while clearly managing expectations of customers.
Friendly and patient service. Answered all my questions thoroughly!
You staff was awesome. Had a bike delivered to my home fully assembled, except for front brake. Something looked off about the bike, but I couldn’t put my finger on it. I tried to attach cable to front caliper, but I never worked on disc brakes and decided that I needed professional intervention. I brought it to shop and right away service tech pointed out cables we run incorrectly on bike. They did a rush job for me because I needed bike for upcoming trip. They fixed everything. Re-ran cables connected and adjusted front and rear disc brakes and installed a kick stand. They said it would take 6 days, but they did it overnight. Thank you again!
Lead time was actually better than advised when I checked my bike in but disappointingly the bike was not given a full service as requested merely rear gears aligned, Tubeless sealant had not been replaced as requested and was then done whilst I waited in store
Very nice young man in parts took care of me. Very courteous and seemed to enjoy his job. I got the tires and tubes I wanted. One tire needed to be ordered and it did arrive in about a week as I was told.
Came in for a little routine inspection after I purchased a bike a few months ago. The service department was cool about that and I had a great conversation with the salesman about MTB trails while they worked on it. I really like this store and will return.
Fast and accommodating.
Great store, great service. Very helpful.
We needed a new bike pump and the sales associate was very helpful
Sean and Albin are best in show! Give them a raise! They are the reason I come to the store.
Always professional, yet friendly and understanding.
Friendly staff, good selection.
Very good customer service
Great store with knowledgeable and friendly employees.
Great help from the staff and very friendly.
Although everything else was satisfactory, the bicycle I purchased had been previously utilized for test rides.
Knowledgeable and friendly
Most comfortable bike I’ve tried
The staff was great and very helpful. Can’t wait to get my new cycling shoes.
Very helpful and knowledgeable staff. Reasonable prices. And while I waited for the service on my bike, it was fun wandering around the store and checking out all the cool merchandise.
I went into trek twice. The first visit was great. The second was not. The gentlemen that helped me was not knowledgeable. He did not even walk me around the features of my brand new bike, could not answer basic maintenance questions. Disappointing at this price point.
A young man was kind enough to show me some selections, especially the Dual Sport which fit on what I am looking for.
The bikes are great and the service is very personable. The staff are a pleasure to work with.
fast, efficient quality service!
Took care of my recall and checked a concern I had. Everyone was friendly from the time I stepped into the showroom. Will return for service when needed or to purchase another bike.
i brought my recalled bike back to have service done and the people at the service counter was not very friendly at all, he was very reluctant to answer any question at all, he needs to have some customer service training to be more friendly to their customers.
Great staff, very helpful.
The Team really knows the products and stands by them
Greg was absolutely fantastic. He went above and beyond getting my daughters new bikes and making sure they had all the streamers, baskets and bells on. He even attempted to teach my 5 year old daughter to ride without training wheels right in the store for 15 minutes. Will definitely be back for all our bike needs and will refer everyone I know there as well. Customer service is top notch. Thanks, Greg and team!
Melissa Abraham
Great Service A+
Everything! The customer service, the information and time given to help make an informed decision.