based on 2650 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Frank went out of his way to accomodate my issue with my bike!
Speedy service at a fair price.
Jared F. was friendly and helpful!
very friendly and knowledgeable staff
Service people were very helpful.
Prompt service! Polite and helpful! Provided great maintenance advice and suggestions. Well done!
The man who took the order for the bike we bought was good.
But when we picked up the $600 bike for my 11 year old, no one offered or suggested she get on it, so they could adjust the size etc.
A bike is a big deal for an 11 year old…and for that kind of purchase I expected trek would have a better system for making the pick up of a new bike more organized and perhaps even special.
It’s a missed opportunity, which could have been matched (by us) with sharing photos and the details of our experience to our networks.
Instead, we got the bike home and then had to figure out how to adjust the bike to the rider on our own…followed by a second trip back to the store…that resulted in finding out our adjustments were wrong.
Clunky and not a marquee experience for someone who could be a lifelong customer with kids of her own one day.
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Service area was excellent.
The service people were very helpful and informative so we could make the best decisions going forward.
Great customer service
Max was very nice and had patience with us. He was very informative and gave us a better understanding why we were spending $200.00 on a bike that hadn’t been rode for about 10 years!
Service was great!
Love my Trek Domane and the quick service provided by Downers Grove Trek.
The gentleman who helped was very helpful.
Great selection of products, helpful staff, good location! Pulling out onto Ogden can be pretty rough at rush hour.
Bikes are great. And Josh was super helpful and friendly.
Always friendly and know their stuff. Such a well
Maintained store. Highly recommend!
Quality
Service: Very knowledgeable. Friendly when explaining what was done and what is recommended. I will be back without question.
Great service. Reasonable price!
I drove 45 minutes to Naperville because this bike shop said they needed to see my bike and take pictures for themselves for a simple incorrect shock replacement.
I went to the bike shop, they took the photos, when I got home I immediately emailed them my proof of purchase/receipt. I even called the next day to follow up to mage sure the store manager received my email and Danny confirmed they did.
Four days later I called to follow up and they STILL hadn't submitted my claim! The store manager said the Trek system was down. This is not true, as I was able to submit my claim with another bike shop closer to me, that didn't require I take my bike in, but instead simply send them photos of my incorrect shock and my bike SN.
On top of all of that, this bike shop charges $20 to submit a claim with Trek - even though trek pays them to do the work. No other bike shop does this!
Worst customer service of any bike shop I've gone to so far!
Staff always very helpful w/Q&A re accessories. Just had brake pads replaced, and, OMGosh, should done this a couple years ago! Thanks DG Trek!
Always treated like an important customer. Service done on the spot.
The team was very professional. The work was done promptly and well.
I felt Sean knew about models and preferences in the different bikes. He helped
with the size, model, function and essential information.
The bike was not in stock, but was ordered and came in about a week later. Custom
fit and made for me, with purchase of bike carrier and kickstand.
When picked up the representative was excellent and the bike was loaded into my car and I learned more about availability of bags for the carrier.
All around very happy with the service, selection, and the bike itseld, the right choice.
Plan to be using it for a long, long time!
Nice people who helped me yesterday.
1) Albin in service has been very helpful in sharing his knowledge and skills.
2) Decent inventory.
3) overall great customer service by the staff.
Easy experience from getting help selecting the bike to delivery.
Friendly and knowledgeable service with a smile!
Josh was very helpful