based on 3211 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
10/10 - super fast turn around, friendly staff, no complaints.
The employee was VERY helpful in explaining the difference in the bikes. I had no idea what bike was what, as they all looked similar. After talking with him for 15 mins, I made my purchase. Will gladly do business again
Excellent service and superb repair!!!!
The staff is amazing. They are extremely knowledgeable and friendly. They always take time to answer my questions and never try to rush you.
Trek is great quality. Everyone at the store was great to deal with
Highly recommend
Exceptional service from Greg! He was skilled in performing the needed bike repairs and he was conservative in his advice about purchasing additional products. He counseled me to only purchase what was truly needed. His skill and advice inspired trust and confidence about doing business at Trek in Downers Grove.
Always helpful!
Trek of Naperville is the BEST! I purchased two Trek bikes in the last 3 years for my wife and I. The bikes are excellent and we have never had a problem. I was in there store on Friday and purchased a new Bontrager speedometer/ odometer for my wife. James P. put it on in just a few minutes and when I was home I finished it off as I needed to submit precise measurements that the manual requested. It only took 5 - 10 minutes and we were off on another enjoyable bike ride.
Sean (store manager), Albin (production manager), and James P. (production worker) are EXCELLENT personnel!
Thank you!!
Keith O.
Personalized fitting for my new bike
I bought new tubeless wheels at the store, and the store installed them. However, sealant was doubled in the front tire (splashing all over my air pump and around), and no sealant was added to the rear tire. It is sad when your mechanic has about the same knowledge as a middle-aged woman. He did not forget to twist the right side of his mustache while he was twisting the left side when he woke up this morning... I do not mind when you are training a young generation. Yet you should have an experienced mechanic to check their work.
Service was great, very knowledgeable rep put me on a dual sport that is a huge upgrade from what I was riding and much more comfortable
Really helpful on new pedals and cleats. Appreciated the installation assistance.
Great store. Arrived at 6:40 to an incredibly helpful staff. Got great suggestions and cleaning materials for my Surly. 10/10 would visit again. 🤙🏾
Greatly appreciate the expertise in the fitting of my new shoes. Also the prompt service.
I needed replacement shifter cables for my bike, and the person who helped me find an inexpensive solution.
Best Service at a Bike Shop anywhere in State
I love the way my Trek Domane rides. I love how detailed and responsive the Trek store in Naperville is to my needs. I had a bike fitting there. When I took the bike in for new wheels the same technician noticed by looking at the tape on my handlebars that I had been putting too much pressure on my hands. He asked how I felt riding. After i told him, he said we should adjust a little more over the winter to allow me to be more comfortable on long rides. We talked about different options for power meters, pedals, etc. very thorough.
Service team is excellent. Very professional ,always ready to explain in detail about the bike issue.We are happy that we chose Trek Route 59 store in Naperville.
Fantastic and timely service as always. Really appreciate the expertise!
Clean and modern looking store....good service; Basil was very friendly, knowledgeable and also provided a military discount. Thank you! Name removed
They do good work, Fair and honest
We were looking for information on E-bikes. The people that helped us were well informed and very helpful. Over the course of time, we have dealt with three different people and found them all to be great to work with. We bought two and the proper rack.
JP
Great staff!
Very timely and friendly service.
The service was personable, friendly and knowledgeable!
The woman was friendly
I hope to fo back when needed. Soon to ride first with group
I dropped in with what I hoped would be a simple adjustment that could be addressed immediately - an adjustment to my brakes after I had changed the tires.
In fact I needed to have my front wheel trued but that work and the brake adjustments were done while I waited.
Pleasantly surprised and impressed.
Had to order the bike in my size and it came super fast!!! They installed my own pedals and were very helpful with my questions. Had a nice variety of items and ended up buying my shoes from there as well. Thank you - keep up the good work!
Great service !
Freindly service personnel with helpful suggestions and explanations abou bike problems.