based on 3211 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
People and service. I’ve never been given bad advice.
Good service work.
Great support from the local teams.
The service department was excellent. They evaluated the damage to my bike when I walked in and gave me an estimate. The work was done in a timely manner.
Team at the Naperville store was very knowledgeable and responsive. Fix my problem quickly
Great customer service took care of my problem quickly.
The staff in place at the downers grove location. They’re the best.
Honest Service feedback. I didn’t need a tune up, and they told me that! I did end up buying items from the store. Will make this Trek store my first go to for future bike purchases!
Outstanding !
The staff was very helpful identifying the broken part, ordering it, and replacing it within days when I brought the bike in for them to work on it. They also gave me advice on how to ride the bike home after the part, the gear shifter, left me stuck in high gear. The cost of the parts and service was reasonable.
Great service, knowledgeable employees, very good experience!
Helpful and knowledgeable
Workers were pleasant, polite and finished the maintenance of my bike quicker than expected. I'll be back soon to purchase one of those cute pink two wheelers with training wheels for one of my granddaughters.
Pleasant, friendly and knowledgeable staff, great selection of trek bikes and accessories
Service was fast and great
Variety of bicycles. Great customer service.
Great customer service!
Very professional and helpful service!
Good collection of helmets and accessories.
The guys there know bikes and how to service them.
Very professional and quick service.
Professional, expedient, and thorough
I was in a panic after having a spill on my bike that caused a flat. The Trek fellas not only (quickly) inserted a new intertube, but they also put me at ease. Thank you!!
Despite a full store on a sunny Sunday afternoon, the team was able to attend to my needs and solve my issue.
quality products. friendly knowledgeable service
The service was very good if not exce3llent. All my questions were answered with patience. Very friendly staff.
Thank you! Staff is very knowledgeable. I recommended this store to my neighbor and they ended up buying 2 bikes the following day.
friendly and helpful !@
Blake was a huge help to us and provided great advice. We purchased 2 new tires for my wife's bike and they were installed in less than 2 hours! Great job Trek!
Received superior service, products and advice. I was a walk-in customer. The service tech dropped everything he was doing to fix my bike and help me choose a similar chain lube product that I was looking for. He also acted as cashier and emailed my receipt as requested. I was surprised at this exceptional level of customer service for a walk-in customer. I was able to leave the store with my bike ready for riding in less than 20 minutes total.