based on 2650 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The sales staff was very helpful
The service is amazing
Quality products with great service
Nice bikes and customer service!
Great shop and a great group of guys
The staff is excellent. They are knowledgeable and courteous.
We are fortunate to have a quality bike shop in our neighbor hood.
enjoy the friendly staff and always willing to answer questions and provide solutions.
My bike is amazing. I bought it when I retired. I have 5200 miles on it. You have been honoring the gold level checkup service ever since.
Andy
Friendly, knowledgeable staff and quick turnaround of serviced bicycles.
Great customer service and very knowledgable staff
I went into the store having no clue what I was looking for that my grandson wanted for Christmas. The two young men brought up what he was looking for, told me the options and that would need to be ordered.
I was able to pick up my order in less than a week. Did not even have to identify myself when I went back in.
Very impressive.
Adam at the front was super helpful and the service department did a great job!
Great fast service on a flat tire. Thank you.
The staff was excellent and the guy we worked with was extremely helpful and helped to suggest the perfect bike and accessories!
Trek is a well made and long lasting product. The staff was very friendly, professional and knowledgeable about which product was best for my teen grandson. We appreciated their help and today our grandson is thrilled with his new bike. Thank you for taking your time with us and making this easy for us to navigate.
Quality, from a small light to the top of the line bike, it’s all top of the line! Trek backs up there products with a solid warrantee that is unbeatable. The dealer mechanics are knowledgeable, friendly and eager to help.
Friendly and helpful staff
You have a good and comprehensive inventory, and staff is very professional and kind.
Very friendly service
Trek in Naperville is awesome! They are polite, competent, and get the job done. Jim was super-helpful giving me some great guidance on the questions I had. Moreover, my bike had some issues with gears that were hesitating before they moved to the next gear. Jim fixed all of that. There is nothing better than when you can trust your bike repairs to the right people to get it done right.
Best bike shop around. Knowledgeable mechanics and friendly staff
Knowledgeable people
Last December i bought a domane sl5 gen 4. On the trainer it developed a ton of creaking noises from the iso speed. I had some seat post slipping but not what i've heard about on the internet. In July the iso speed bolt snapped. I brought the bike in, scheduled and paid for a fit and also asked to get the updated seat post wedge. I picked up my bike and it had the original wedge in it. I asked again for the updated wedge. After this service the seat post slipped a lot. I called, emailed, and stopped in to ask for the updated wedge. I also called, emailed, and stopped in to get my fit report since i did not know the correct seat height as a result of the fit i paid for. Finally I came in and made a case to arrange the replacement wedge and a replacement post. During this entire time the post constantly slipped and my complaints were unanswered. Every ride I would have to stop multiple times and move the post up. This is not hyperbole, this was the experience of riding a bike with a torque wrench in my jersey pocket to deal with the faulty parts.
The new wedge came in early September. It did hold the post for a bit but again he bike creaked loudly. On thanksgiving morning the iso speed bolt broke again. At this time I brought it in and asked to get on a bike without the iso speed in it, Trek warranty replaced it with an alloy domane frame and it's been operating fine since. Trek as a manufacturer should really take note that I paid $3500 for a carbon bike and wanted to get a replacement bike that costs $2000 rather than deal with these issues. Not exactly a value, but at least i'm done with the worst bike i've ever owned.
While a lot of this can be attributed to the frame, the shop DRAGGED feet on helping get the replacement wedge and getting me the fit report i paid for so I could at least better address it. They seem very aware of the design and reliability issues but there was never a sense of ownership on the basic experiance of the bike they sold me.
I just bought a new bike. The service was excellent! The product is great.
Great service and knowledgeable personnel!
I was sold the most expensive water bottle. The bottle doesn't really hold the water temperature. It taste weird too. I wish I could return it and get money money back. Also the quality of bikes are not matching the price. I took my bike for a disc brake job because it made a screeching sound they could not fix it. To be fair noone could. I will most likely be buying Specialized and Canyon front now on. One time I took my gravel bike and Enduro bike for full maintenance. They complimented my Enduro bike. I asked if he wanted to ride it. He peddles and then does a bunny hop. Poor employee behavior, poor products except for the Super Caliber. One day I hope to own one and enjoy my favorite hobby on it. Thanks for reading hope the industry stays strong none the less.
Welcoming and professional
Speedy service and very helpful :)
Thanks so much
The staff was amazing! Josh and Blake were knowledgeable and friendly….a great combination!
The service is truly the best! Friendly knowledgeable and get the bike service done and happy for the customer, that is important for bike rider and for all at trek,Naperville shop. Thank you
Name removed naperville
High quality products , knowledgeable service people