based on 2650 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Salesman was knowledgeable and very helpful on deciding which bike works best for my riding style. I love my new bike.
Friendly helpful competent staff.
Rock Star Wrenches!
Very friendly and turnaround is quick
The service was excellent. I purchased my bike last year and I have used the service department a few times and they have always been prompt and very helpful.
In stock and ability to install within 15 minutes
Friendly atmosphere. Quality of service provided.
Everything. The DG Team, the product, the ambiance in the store. I wish I had a Trek VIP Platinum Credit Card with mandatory bike upgrades every 2 years and national traveling bike trips as perks.
Excellent service!
Quick and very friendly service. Never walked away without 100% satisfaction.
Great service after my mishap I got my bike back asap. Thanks!!
1. Great Customer Service Team
2. Numerous Choices for Bike equipment:
Packs - Racks - Bells - Horns - Phone Holders - Pumps - etc.
3. The Showroom is Big - Bright - & Clean !!!
4. Dropped off my bike … It needed an inner tube replaced on the rear wheel … Got a rear wheel bike rack installed … along with a phone holder … Went for lunch … They sent me a text saying my bike was ready for pick up. Took 1.5 hours … Life is Good 😊
Friendly, courteous staff. They are knowledgeable and provide helpful recommendations on bicycle maintenance and repair. Very good follow up on status of service. I’m a repeat customer because of the quality service.
I prefer your store for all Trek products and especially the professional service that your store personnel provide on my bikes. Your service personnel are very attentive and knowledgeable, and I appreciate the great support and value that I receive.
Fix a flat tire
Great bike fit and experienced employees to help!
Excellent bikes
Always a professional and upbeat visit when you go to the store… Both in sales and service they really know their stuff…. they are always willing to help and they are real pros at what they do… I know the owner and he’s a great guy and all of his employees as well… TREK is a great American brand and I love to support the store and the brand
Fantastic new bikes, accessories, and service.
Fast, friendly, and speedy service
Great and efficient service!
We were welcomed to bring our Trek bikes in for an annual tuneup.
The work was done in three days rather than the two weeks we expected.
Josh, the person who checked us in and helped us take off the front wheels of our bikes and get them into the back of the car, could not have been nicer or more helpful. He is the kind of employee great companies wish for.
Great service - great people - great products!!
Excellent customer service, timely work order
Great service and value!
Sean the Naperville manager is outstanding! His employees are first class and always go the extra mile. My wife and I purchased our first Trek bikes within the last 2 to 3 years. Now we are going to purchase our first Trek bike rack so we can go to other trails.
We also just ordered our first Trek E-Bike so we can enjoy it in the neighborhoods. We were on vacation recently and tried the E-Bikes. They have us hooked. We look forward to having additional fun!
Keith O.
Friendly employees and good repair skills
Reliability fair pricing
Polite. Added a bottle holder and kickstand at last minute for me on my bike purchase. Very quick and professional.
Change the online St. Patty’s Day to St. Patrick’s Day or St. Paddy’s Day.
Patty is short for Patricia, not Patrick.
Paddy is short for Padraig, the Irish name for Patrick.