based on 2650 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
High quality and reasonable prices. Staff was knowledgeable about bikes and they answered and asked questions that directed me to a bike that fit my needs.
Very helpful, knowledgeable, and friendly.
Malcolm and Josh were great! They were patient and friendly and helped me get the perfect bike for me!!
From start to finish I had the greatest customer service in purchasing a bike. They had everything that I needed and added it to my bicycle. I would recommend trek to anyone that interested in buying a good road bike or a mountain bike or anything like that.
was very happy with the quick service I received. even saved me some money by offering a less expensive option.
Great service. Super helpful and quick
Service was prompt and friendly.
Service is quick and efficient
Friendly and helpful staff! Always have what we need, and if not, easy to order and pick up!
Top notch products and service
Recent service on my bike was professional, timely, and painless. I greatly appreciate the expertise of the bike maintenance crew to help me get back on the bike trails again this spring and summer. Noe if they can only do anything to repair my aging hips! Thank you.
Very helpful staff. Thanks!
I trust you guys to tune my bike. You expertise stands above all others.
The person who sold us our bike was very knowledgeable and genuinely cared that my bike was the right one for me.
Everyone was very helpful and friendly. Jeff was helpful over the phone and Malcolm was accommodating when we came to buy the bike.
Always great service from the Naperville store. Very reasonable pricing and drop in requests are done quickly. Highly recommend.
Prompt and efficient courteous service.
Great service. Excellent check of my bike. Efficient. I received my bike much faster than anticipated. Thank you.
Best service team, hands down
I bring my high end Trek bike for tune ups a a service, The mechanics are knowledgeable and professional. All of the work is finished at the time it is expected to. Great experience!
Service at Trek DG is great. I picked up my bike from a winter service, went for a ride and it felt like it was new again.
The sales and service departments are so helpful
Fast reliable service. Knowledgeable technicians.
Friendly staff. Straightforward about what services my bike needed.
They are the best!!
Quick service and quality work.
I want to thank your amazing service staff for taking care of my bike. Had a maintenance check up done and it’s all ready for the season.
Friendly and efficient
I had a very pleasant experience when picking out a new bike for my girlfriend. I loved my trek bike so much that we decided it was time to get her one as well! The team was very knowledgeable and patient with showing her the different models and their features.
Friendliest, most honest, knowledgeable staff.