based on 3211 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The staff was very friendly, helpful and knowledgeable, and the service provided excellent and was finished sooner than expected. I'm quite happy with all my experiences at the Naperville location.
I like the quality of Trek products and accessories !!! The service at the Naperville store is outstanding! Friendly and very knowledgeable!!!
Staff was very helpful and friendly.
Staff is always is always nice and knowledgeable.
Everyone is very nice to us. Not at all like the Bike Hub in Glen Ellyn. We'll be back.
Friendly, hard workers and helpful. Thank you.
Always friendly and go the extra mile.
Customer service top notch
The sales staff were friendly and informative. Staff encouraged a “test ride” so the buyer can experience the different sizes and styles of bikes. Staff were detailed about providing answers to questions.
Your team was very responsive to my servicing needs and handled all of my concerns. Everybody in the store was very professional which makes it easy for me to bring my business here going forward.
I always have a good experience at the shop. Staff are pleasant, helpful, and so far always able to solve my issue.
Very knowledgeable and caring staff and a selection of bicycles to choose from.
The service was excellent. My bike was delivered a week earlier than promised, and they charged me less than planned. Thank you.
Great staff
Friendly staff, great service department with Jim.
The location in which I use always takes good care of all my biking needs. The manager Sean whom I have felt with for over 13 years has always helped me. The staff always greats me as if I'm part of their team . Love them all and please give them all raises for the hard work and dedication to anyone who visits them. Keep up the great work Sean and the crew of Naperville Illinois.
Found the repair stand and had it within the week
Great experience. Answered all my questions. Returned my bike better than when I first got it.
The staff was awesome and got me fully outfitted for my first ride. They changed out the saddle and put on all the accessories like a NASCAR Pit crew!!! I love my new bike.
Knowledgeable and welcoming staff, equipment and bike available for same day pickup and purchase
they listened to what we were looking for, provided multiple options and didn't try to oversell us on our bikes. Staff was knowledgeable and friendly, spent time speaking with the owner who did the final fitting and we're ready to ride.
Sean was great! He went far out of his way to find a shirt and an oversized helmet.
Great service!
Top quality and service. Thanks, Jim!
The mechanics at Trek of Downers Grove have annually tuned up my bike for a number of years and have always done a through and very competent job.
Trek team at Downers Grove store is great! Excellent service and help every visit. Thanks!
Amazing turn around on service. No attempts at trying to pad the bill with unnecessary items
just brought another cycling friend into the Trek Downers Grove IL store - Malcom was amazingly patient, well informer & helpful
this is a very well run group of stores, Naperville, Downers Grove & Tuscon
consistently personal service, great support - even if you didn't buy a bike there
Repair was done very quickly and well.
The bike I purchased came with the wrong tires. Very different from the on line picture the sales person showed me in the store. Not sure I want to keep the bike given the price I paid. When I asked about this when I picked up the bike, I was told that’s just what Trek sent us.