based on 3211 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very accommodating and ensured the parts I ordered were right for the bike, which was very much appreciated. Delivered the bike to my home and I couldn’t be happier with it!
Wonderful customer service! Very knowledgable and helpful. Thank you, Josh!
Malcolm and the team were very helpful.
Service is great, well informed staff.
No pressure to buy most expensive item I was looking for.
Good honest sales associate helped me explore options
Sean did a great job on the fit!
Great store all around - many offerings for all cycling enthusiasts! My after sales service experience was on point from start to finish. Frank was courteous, knowledgeable and thorough with my repair- much appreciated! Highly recommended- Sales and service!!!
Friendly staff
Great staff
Quick turnaround time to get my bike back
Great service
Customer service excellent!
The Service Department was very helpful through the process of getting my son's bike fixed and serviced. Originally they thought it would take a week to finish, but were able to get back to us much earlier.
Friendly and professional
I feel that my bike is serviced thoroughly and professionally. The staff are attentive and nice. This particular visit resulted in a quicker than expected bike return. I was told that it would take about a week. Imagine my surprise when I received a text the very next day that my bike was ready for pick up. Nice job.
Unless person was very helpful and the salesperson that helped at pick up was great even though he was not the purchasing sales person.
Phenomenal customer service. Listened to what i needed.
Sean has been great help for multiple bikes purchased in my family. I highly recommend
So much kindness and WILLINGNESS to help and oh, may I give 10 stars to SEAN, Please? Absolutely the best customer service from that young man I have ever received. Thank you, Sean!
Great Friendly staff
Very professional and knowledgeable staff..
All personnel are awesome.
Service was outstanding.
Kept pushing back my orders fulfillment date by over a month.
Quick and efficient servicer
Great product nice people
Variety of Product availability and Great and Knowledgeable Service Staffs.
Best bike shop in Naperville!
The employees are friendly and very knowledgeable. The turnaround on my bike repair was fast and the bike was as good as new.
Great service!! Everything is done in a timely manner
Friendly and efficient staff. Good quality products.
Always friendly and professional!