based on 2650 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very diligent and honest at front desk. They make it a great experience to shop here.
I went in to get a tire fixed, and it was seamless. I went in and the tire was fixed in 5 minutes. I would highly recommend this location to anyone.
Friendly and knowledgeable staff. Highly recommend for purchasing a bike or for service.
Good and fast service
Quick and friendly service.
Knowledgeable staff, good products
The service was excellent and the staff are very friendly and approachable
Great selection and the team is very knowledgeable and take time with customers.
The service was excellent, the item arrived to the store quickly. I was super impressed.
As a customer what I like about Naperville trek bike shop products and services is
Quality of bikes (I bought 2 Trek bikes Domane and Madone
Knowledgeable friendly staff .. always answers my questions very helpful and greets when I walk in the door by name
Also I appreciate the community event “gala night” was able to connect with other cyclists
I’m overall impressed with my Naperville bike store
Keep up the great work!
Professional friendly informative quality work
The guys there are very helping
Staff is always friendly, courteous, and helpful.
In my particular case, I just took a TREK hybrid in for annual inspection. Picked it up and brought the bike home. Upon reinstallation of the front wheel, couldn't get the front brake cable to mate.
They said, "Bring it in and we'll help you out." So I did, and 2 minutes later, problem was solved.
No idea what I was doing wrong. I purchased my bike there in 2009, and have had nothing but positive experience. Highly recommended!
Repair staff is very friendly and willing to help make minor tweaks to equipment without trying to charge for it. Will continue to shop at Trek DG in the future and refer to family and friends!
Always great value
Attention to what the customer needs.
Fast work and friendly staff.
Great friendly, helpful and fast service.
High quality bikes and very knowledgeable staff
This was the first time that I had service done at this location. I plan to go there again for a second experience.
Trustworthy service and friendly employees.
I am very happy with the friendliness of the staff along with the expediency and quality of their work. George
The staff is always helpful and able to answer questions that I might have. It always a pleasure to come in and be greeted by friendly staff.
More store hours
Great service and attention as always
Friendly and knowledgeable staff. Willing to talk to me without feeling like they were pressuring me to buy.
Always thorough, courteous, profession and timely service and attitude. They have great bikes. I’ve ridden over 13,000 miles on mine, and they’ve kept it running smoothly year in and out.
All of the products that I have purchased from the Naperville store are of excellent quality. All of the the staff members are professional,
Knowledgeable, and friendly. I recommend this store to everyone.
Always friendly, attentive and no pressure approach from the service technicians. They mention repairs that are most needed along with others that they feel might be coming up. In short, if they recommend something to me, I usually run with it. Throughout the years, Trek has done a great job of earning my trust.
Well informed & personable