based on 3265 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly and knowledgeable staff. Willing to talk to me without feeling like they were pressuring me to buy.
Always thorough, courteous, profession and timely service and attitude. They have great bikes. I’ve ridden over 13,000 miles on mine, and they’ve kept it running smoothly year in and out.
All of the products that I have purchased from the Naperville store are of excellent quality. All of the the staff members are professional,
Knowledgeable, and friendly. I recommend this store to everyone.
Always friendly, attentive and no pressure approach from the service technicians. They mention repairs that are most needed along with others that they feel might be coming up. In short, if they recommend something to me, I usually run with it. Throughout the years, Trek has done a great job of earning my trust.
Performed service I needed as requested. Explained all service performed on my bike upon pickup.
Trek has great bikes and fantastic service.
The bike intertube was fixed while we waited. Fast and courteous service
Very kind and helpful staff
Nice range of products
Great service always trying to help me as a customer
Quick, easy, helpful and friendly!
Friendly and excellent knowledge and service in both sales and service.
Professional and knowledgeable team members.
Awesome people, friendly service and great products. What’s not to like?
Easy to transact. In and out.
Always great service. They do a fantastic job on repairs and general maintenance and always go above and beyond to help.
Mechanic's are very fast. They have deep knowledge of the bicycles.
Amazing and fast friendly service.
Best bikes, knowledgeable staff.
The best bicycle I’ve ever owned, fantastic service all around!
Friendly, competent, staff that are always helpful. They listen and work to find the right product or solution.
Great customer service
Everyone is always willing to help and is always knowledgeable. I've bought 5 bikes from this location in the last 2.5 years. I don't know if I will ever buy a bike from anywhere else.
Professional service ! All
Employees I’ve dealt with are knowledgeable and attentive to your needs.
The employees are very friendly and very helpful and knowledgeable.
Trek staff is always very friendly and helpful to identify issues with my bike and take care of the repairs or cleaning quickly to get me back in action again! Thank you!
Great service, easy to work with, and extremely fair. Fantastic knowledge base and always are able to answer my questions.
Love all the products available in store from jerseys to all the bike gear you could ever need or want! The Trek bikes we purchased are top notch and we will be enjoying them for years. Sean and Eric are the best! They answered all our questions and got us fitted with everything we needed. I also recently had another bike serviced and it was done quickly and looks brand new. We will be shopping at Trek Naperville often. They also offer group rides which we haven’t tried yet but definitely will this season. Thanks for the great service!
The store employees from the front desk to the service personnel were very good and enjoyable to be around.....Keep up the good work/spirit.
Great service. Friendly and helpful staff.
Great service and attention as always