based on 2691 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was sold the most expensive water bottle. The bottle doesn't really hold the water temperature. It taste weird too. I wish I could return it and get money money back. Also the quality of bikes are not matching the price. I took my bike for a disc brake job because it made a screeching sound they could not fix it. To be fair noone could. I will most likely be buying Specialized and Canyon front now on. One time I took my gravel bike and Enduro bike for full maintenance. They complimented my Enduro bike. I asked if he wanted to ride it. He peddles and then does a bunny hop. Poor employee behavior, poor products except for the Super Caliber. One day I hope to own one and enjoy my favorite hobby on it. Thanks for reading hope the industry stays strong none the less.
Welcoming and professional
Speedy service and very helpful :)
Thanks so much
The staff was amazing! Josh and Blake were knowledgeable and friendly….a great combination!
The service is truly the best! Friendly knowledgeable and get the bike service done and happy for the customer, that is important for bike rider and for all at trek,Naperville shop. Thank you
Name removed naperville
I was told I had to give my info in order to by a gift card. The reason was " in case you lose the gift card." I do not need more emails or info from your business nor do I shop at your business. My friend rides bikes and I just wanted to buy him a gift card.
I took my bike in for a tuneup and the staff was very kind and friendly. I also purchased a few items and they were happy to install them on my bike. The service was outstanding and quick. I would highly recommend the Downers Grove location to anyone who needs a bike.
Good products! Good service!
Fast and friendly service. Could not have been nicer
The service dept has always had a good reputation, which is what prompted me to go to this store for my purchase a few years ago. The technicians handling service are always very knowledgeable and courteous.
Great service Department
The bicycle mechanics were knowledgeable, helpful and very personable.
Great selection, attentive service and no pressure. Thanks for making the process so effortless!
People are great. Service is amazing
Joe was super efficient and professional - thank you!
Three workers were in store with no other customers and not one offered to help nput my bike in the car.
Friendly, knowledgeable staff meeting my needs.
Very friendly and knowledgeable staff.
The bike shoes I purchased on 11/16 feel great and the services was phenomenal. Lots of great tips for a new cyclist!
Fast and friendly!
Everything! The staff is very professional and friendly.
Very knowledgeable about their bikes and products.
Fast service and plentiful inventory for all ages.
Blake went above and beyond to accommodate us last minute. I came in to get my daughter her first bike. He sized her up, paired her w a great bike that should last her awhile. And recommend the right accessories. He was able to have the bike built within an hour too before closing so my kid can enjoy an hour or two of riding before sun down. Could not be happier with services!
I had a bike tune up and it was done in a couple of days.
Friendly and honest.
Excellent from the get go. And you had exactly what I wanted in stock.
Excellent product and excellent service!
Very professional and timely!
Staff is extremely personable, knowledgeable, and helpful. Repairs are finished in a timely manner.
Fast, friendly service as always!
Friendly and knowledgeable
Great service and knowledgeable personnel!