based on 3356 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great bike shop. Couldn’t have been more accommodating to test e-bike batteries for me when visiting in Hinsdale
great staff always feel taken care of
Reliable, fast and precise
Everything
Promptly took care of my repair. Showed me where the problem was.
The part I needed was apparently back ordered which made the whole process extremely stressful since I have an upcoming race, and I was unsure if I would have my bike back in time. Maybe carry more standard parts in store, so the turn around time could be quicker
Best customer service in area. Selection
Sales rep very helpful. Forgot his nsme but he rang up our product.
Josh was fantastic and extremely helpful.
Great attention to detail when I asked a simple question about seats. their excitement to share information and recommendations was terrific.
Plus, the podcast with Simon Sinek and John Burke was wonderful to listen to!
His story about modeling his company after Nick Saban was so similar to the philosophy of the winningest coach in the history of College Football, John Gagliardi.
Im really grateful about the service they offered. they know how to make us comfortable.
Great friendly service. Very knowledgeable and accommodating.
Quality products and great customer service!
Friendly, informative and helpful staff. Quick turnaround for my repair
The guys in the repair shop are honest, kind, and knowledgeable.
Good tubes
Great service and expertise.
The service was excellent! I was in and out in minutes.
Service is great - technicians are friendly and helpful.
Repeats get finished quickly
Communication on your repairs is very good?
Great service
I don’t know, Village Cycle Center sold me my first Trek to ride the streets downtown, and I went to the Trek store for my second more advanced bike. I have a lot of good memories with Trek.
They are very nice, and skilled
Everyone at the Naperville Trek store is great to work with. They are knowledgeable about the Trek products. They are freindly, listen to the customer, and go a step beyond what you expect.
Great help, the right parts
Our family has had Trek bicycles for many years and they last.
Good selection of bikes and accessories
I'm kind of old, which shouldn't make a difference in the way I'm treated when I need goods and/or services. But many people are condescending to old people. Not at Trek. Your staff has treated me with friendliness and respect.
I had my TREK bike "tuned up". I was told it was a "tune up". I was not made aware of different levels related to "tune ups". I am happy my bike was adjusted. I was aware of the levels at the time I picked up my bike and paid. Then I notices the placarding above where all the service repair workers were.
I think you are missing out on an opportunity to explain your "LEVELS" of service.
I would suggest have a 3 X 5 card and explain to customers what you offer and let them select one of the levels. I thought the text and email notifications were good. Store is clean, workers are friendly and a worker helped me load my bike. Thank you! Name removed
The bike I ride is an older Trek 820. In the last 10 years I've had it in twice for service at the Downers Grove shop. Once for brake cable replacements and a second time this week for rear derailer with cable replacement. Frank, who serviced the bike this second time also checked out the rest of the bike and found 2 stripped screws in the stem collar (I had put on an aftermarket stem extension myself a few years ago) and replaced those also. I truly appreciate the extra effort because he probaby saved me from an accident that would've sent me to the hospital. The mechanics at the Downers shop are outstanding. I also bring my wife's Diamondback there for service. And the cost for service is WAY lower than other shops I've quoted. Very pleased and will continue to patronize the Downers Grove Trek store.
Knowledgeable, friendly and helpful staff.