based on 3211 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I trust my Trek bike shop!
Knowledgeable team with a customer focus
Trek Naperville is awesome
Great people, great service. Awesome products as well
Great product great people!
excellent service
Great product lineup. Staff super friendly and knowledgeable! And they always try to think of ways to save u money on service!
Staff was amazing. Aldin was so knowledgeable and easy to talk to. Definitely thought service was top notch.
The guys who work here are great, love the service and their attitude. These guys do great work.
The staff are professional, friendly, and a wealth of knowledge for all things bikes! I had my bike serviced by Jim. He was great to work with and exceeded expectations for my custom upgrades. Thank you.
Professional, knowledgeable, friendly, and polite staff. Everyone I interacted possessed excellent customer service skills.
Quick service and turnaround as I needed. Thanks!
Always very professional and extremely knowledgeable, the whole team are passionate about bikes and I always leave very happy with service provided and work performed on my bike, love the Trek family.
Friendly courteous service!
Bought a new bike as a retirement gift for my brother and received great assistance and advice from the staff. Very easy to work with!
Very nice staff
Remarkably helpful service department and staff. I bought two bikes, helmets, gloves, lights etc there. They take very good care of their customers. Highly recommended.
The service provided at this location is exceptional!!!! They go over and above what is expected !!
Trek of Downers Grove has an incredibly helpful and knowledgable staff. Their Service Department is second to none, and always provides fast and reliable maintenance and repairs. I would never take my bikes any place else.
Amazing service, above and beyond. I have been a cyclist for a long time and I can say that trek Downers Grove is the best shop I have ever used. Highly recommend!!
I love Trek! & you are close to home!
Great value and excellent customer service. The staff was professional, knowledgeable and friendly. In addition, they took their time and explained everything very patiently which you don't find too often these days.
I made my purchase online from Winnetka Il (60093) but wanted my nephew to pick it up.
You required him to show a photo of my credit card even though the bike was paid for,
I told you who would be showing up to pick it up and he is in your data base of customers.
A little too much effort on my part.
Service was very good and helpful. Pricing was competitive. Bike was ready for pick up a week earlier than expected.
All the employees are extremely knowledgeable, helpful, enthusiastic, and friendly
Very friendly staff and great selection!
Blake was very helpful
Store employees took time to help us with our purchase. He was friendly, knowledgeable and courteous! Always a TREK customer.
Very helpful
I have taken my road bike to trek Downers Grove for service several times. Each time the techs were very helpful, polite, and knowledgeable. It’s a pleasure working with them.
Good service.