based on 3210 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
very helpful theses guys rock .
Great fast service to get me back on the road!
The people in the service department were knowledgeable and friendly.
Great service department. Fast and efficient service completed.
The service provided by Gerard was exceptional. He was personable, attentive, informative, and patient. He made the experience comfortable and enjoyable. Thank you.
The sales associates are very knowledgeable and helpful.
I have not yet received my bike but the customer service was excellent. The bike I wanted was out of stock/sold out and I was able to have another size modified to work for me.
I can’t wait to try it out
Very personal attentive service given at Trek Naperville. Everyone there is always friendly and helpful.
Great Staff, and excellent work
A really good selection of bikes and related gear plus a terrific staff for repair and insights.
Very friendly and knowledgeable people in store and I feel very comfortable.
Very helpful, polite, and knowledgeable service staff.
My service request was completed in a timely manner.
The sales staff and service people are very courteous, knowledgeable and honest, without trying to sell you something you don't need.
Fast friendly service!
Jared was amazing! He helped me navigate the process of shopping for a new bike that met my casual riding needs. Thank you for your patience!
Fast, freindly service.
Jared was extremely helpful in showing me various products and bikes.
Efficiency in getting my bike fixed!
Friendly and helpful service
everyone is amazingly friendly, courteous and knowledgeable. they treat you like family.. Same day service many times within the hour! Trek for life!
The quality of work that the track technicians do is wonderful! As well as the friendly customer service.
No wait to repair a flat tire. Reasonable prices.
You have a fine shop to fix all things related to bikes. All is done at a top level. We have not been disappointed with those who work "behind the scenes ".
The sales team (Sean and Alban) were very knowledgeable
Great listeners, answering all my questions. Very informative and helpful with making purchasing decisions.
Thanks
Very friendly and knowledgeable staff!
Albin replaced tires and inner tubes immediately when I walked in. Wow! Ten minutes later I was walking out. Cost for labor was high but service was great. Thanks Albin.
Basil helped me find the right bike for my needs- love my new bike and loved the service! Thank you!
Sean and Eric are always available to help and give the best advice. The whole staff at the Naperville store are awesome. Thank you so much I can't stop riding. Thanks again