based on 3210 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Professional and well done
Polite and rapid service
Everyone is very knowledgeable and friendly- a great combo
Knowledgeable and friendly staff. Great service.
Friendly land attentive staff.
I came into the store right before it was closing. Your sales associate was extremely accommodating and helpful even though I was keeping him after hours. I really appreciated the kind service I received! Thank you.
Great service and staff
I visited Trek of Downers Grove to just look at the possibility of buying a new bike in the future. I received such a good experience with sales associate Blake that I ended up ordering a Trek FX3 the same day. When I went in to pick up the bike I interacted with both Blake and Sydney. They again were amazing and helped to also fit me with a new helmet. Great job to Blake and Sydney! Thank you!
The staff is friendly and knowledgeable. I went in because my bike had been identified as part of a recall. I was waited on immediately. The man who helped me knew exactly what to do. He also identified a very small nuisance I was experiencing with a bike light and immediately provided me with a solution. I was in and out of the shop in under 15 minutes. He also aksed how I like my bike and I told him I love it!
Good service
quicker service
Brought a beach bike in for routine maintenance and to fix a rattling fender. A bolt was added and the chain was oiled. However, nobody took the bike for a spin after the rear wheel was installed. The wheel rubbed against the fender and kickstand. I was able to manipulate the fender myself but I had to take.the kickstand off altogether. I'll just get another kickstand. Very average experience.
I liked the selection bikes and the price point. You have something for everyone!
The gentleman knew exactly what I needed and was there when I got there very happy with my new tires thank you!!
Jim was fast, knowledgeable, and did a great job on my bike.
You guys have always done a great job with repairs (and I’ve needed a lot of them) but this last time was exemplary. After getting hit by a car destroying the entire rear end of my bike you got it rolling like it was brand new. Awesome job thanks!
Basil is very knowledgeable and doesn’t give you the high pressure sales tactics. He is friendly, professional, and easy to work with.
I also like Trek’s rides, like the Beer Ride.
Great products and excellent customer service!
Knowledgeable staff, work completed on time, clean store. I’ll be back.
Excellent products. Helpful staff
Great service work!
Love the trade in. I always trade in my kids bikes for a great value towards a new Trek as they grow.
Prompt service to repair bike, which I use on my daily commute!
nice bunch to work with!
Staff is super helpful in selecting the right bike.
Trek bike service is always professional, knowledgeable and communicates well with their customers. My recent encounter was spot on. Great service and super customer friendly. Much appreciated.
Friendliness of the staff and good product. A bit pricey though.
The guys in the Naperville shop are very helpful and knowledgeable!
Service was what I hoped it would be. I drive past 4 other bike stores to go here.
Sales and service teams are wonderful to deal with.