based on 2649 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quality products
Your mechanics do a nice job on repairs and are personal to deal with
Everyone in the shop is friendly
Jim is a class act service manager.
The staff is so friendly and helpful. The bike repair crew describe all the issues they may have found on you bike and seem very honest. Would highly recommend.
Very knowledgeable staff. Very friendly
Friendly personal service.
Love my new bike trainer/ the sales person was very knowledgeable
Exceptional service.
Great products
Prompt, efficient service for maintenance
They’re always great. They go above and beyond.
Bought a bike rack from trek Downers Grove,
Excellent Customer Service.
I’ve been a Trek customer for 13 years in 3 different cities. The products are high quality, and the sales and service staff are very knowledgeable.
Great service. The sales department's knowledge on bike racks helped me select which brand and bike rack model to choose from and provided the reasons for that selection.
Once the purchase was made, the sales department informed me when my bike rack would be delivered and the service department would assemble it for me at no additional charge. When I arrived to get the rack attached to my car hitch, Eric (Trek Bicycle store in Naperville, IL) came out to install it on my vehicle and provided me instructions on how to remove/reinstall the bike rack from the hitch.
Overall, a very positive experience with the entire staff at this store. I HIGHLY RECOMMEND THE PRODUCTS THEY SUPPORT AND MORE IMPORTANTLY THE QUALITY, PROMPTNESS, KNOWLEDGE AND SERVICE THAT THEIR STAFF PROVIDES.
Love the store, best bike shop!
Hi, I purchased a Trek Top Fuel mountain bike in January 2022. Received it in April and rode it all summer. I took it back in January 2023 for a tune up to address some shifting issues.
They took care of the shifting issues quickly at no charge.
Throughout the model selection/purchase process and follow up service/support, the staff has been top notch. They know bikes of all types and have a very nice selection.
There are closer Trek shops to my home but I will continue to do business with them because they care and have great product.
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High quality products. Great service.
Gentlemen who assisted me with pickup was nice enough to install quickly most of the accessories I had purchased so my Trek was complete. Unfortunately I forgot his name.
friendly, knowledgeable staff
Awesome staff/team. Sean and the whole team are the “real deal”. Prompt service…..if u need or they need a part they often get it in a day or two. Courteous, knowledgeable AND grateful for the business.
Friendly service.
Great experience
Noah is an asset!
Timely and honest and friendly service department
Everything, the Trek bikes are world class and the staff at Naperville Trek are a great group!
Excellent people to work with.
I like that I’m kept informed about the time that my bike would be ready.
Work on the bike was complete in a timely manner. Staff was helpful answering questions I had
Friendly knowledgeable and professional
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Friendly and prompt.
Great product, great staff, great service.