based on 3210 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fixed the brakes on my walker when they didn’t know if they could
Sean and his team of associates really take the time to get to know their customer. Trek of Naperville is my "Local Bike Shop."
Friendly and helpful staff!
Technicians were very helpful with my Trainer! Will be back for what ever I need!
Excellent staff that is very knowledgeable. They offer advice and are willing to help with anything you ask.
Albin and the rest of the service staff go above a beyond to provide excellent customer support. Their communication and professionalism is top notch. My bikes performance is better than I could have hoped. I will definitely recommend the shop to anyone I talk to about bikes. Thank you.
They repaired the bike correctly and the new components work great. The tech explained what needed to be done for the repair and provided an estimate of the cost.
Bikes and timely service
Quality and reliability.
Very efficient service team.
1. Great Selection.
2. Friendly, Knowledgeable Staff
3. Great Repair Shop
Bike service was provided as promised. Staff is easy to talk with - discussed bike care and also questions about new accessories considering for purchase.
Great bike mechanic team and helpful, informed staff. Owner is involved and engaged w/ customers. Able to try bikes. Can be pricey - look for specials!
Everybody there is very knowledgeable and friendly.
Everything was good. Thanks
EVERYTHING
The staff are Fabulous! Very approachable and helpful.
Exelent service!
Very good service. Thank you
Staff is super friendly, and events make shopping more fun!
Quick service
These guys are the real deal, they ride, race and are just passionate about being part of the N’ville cycling community. Sean lives and breathes customer service. They love helping people, regardless of whether you need to be fit for a Tri-bike, looking to get into gravel riding or just want to get back to cycling after a long absence. Give them a try and let them impress you and take care of your every need.
Recently, had my bike repaired and fitted with new tires and an adjustment. Thought I may get a few more rides in before winter sets-in, but doesn't look good. At least I beat the bike repair rush in the springtime. Trek of Naperville was quick and efficient.
Bike is always fixed up great. Fast repair.
Personal quality sales and service
Great service
Good fast services, and great products
Every employee was professional, patient and knowledgeable in all areas!
Good place. They know bikes and products
The staff is always helpful and very knowledgeable about cycling products.