based on 3210 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great customer service. Knowledgeable staff and quick to repair and advise on what is needed to fix any issues.
I had a hard timing finding a bike and fit that were right for me; but the staff worked with me more than I think is normal, to get me set up. I am now very happy riding my Trek bike.
Their service department also seems good.
Thanks
Mike G
The store manager, Sean Dawoodi, was very helpful on fitting up my bike and was prompt in reordering my shoes. I appreciated this type of help.
Everything I needed was in stock and the recommendations for the GM was outstanding. The customer service in general was exceptional.
You did nothing wrong besides ask a terrible question. I have no family members in this country so I would not waste the time recommending the store to them. It would serve no purpose. Additionally asking about friends is wasteful if my friends don't ride. I'm not going to evangelize people on your behalf, you have marketing departments for that.
Ask how satisfied I am with you service and I'd say 9/10.
All of my questions were answered and I didn't feel rushed.
You have a very knowledgeable and helpful staff
Very professional and handled my maintenance quickly.
I brought my Cannondale Synapse in for a tune up and they did a good job. The service guy was also very good.
The people I have dealt with in the service department have all been very friendly and knowledgeable. The work performed on my bike has always met and exceeded my expectations.
The people working at the Naperville store were very helpful and got me what I needed for my bike.
Everything is pretty cool and like the way employees treat customers
Great customer service and knowledgeable employees. I wish I had the name of my service representative because I trusted his evaluation of my bike and what service package would be best for my bike. He has helped me in the past and has always been great to deal with. I had several flat tires last summer and when I brought my bike in he (and others) always fixed it while I waited which I really appreciated. (I eventually replaced both tires.) Just a top notch staff.
Staff was very friendly, inviting, and knowledgeable. They made the experience fantastic for me and my child.
Friendly knowledgeable service
Fast,efficient and knowledgeable!
While I would love more clothing options as a girl who likes to shop, I love the service and the courteous staff. Feel like a group who really like their jobs and work well together.
The service department is outstanding. Albin always delivers and goes the extra mile.
I bought my bike here about 5 years ago. A few years later, I bought an electric bike for Lisa. Trek took care of us every step of the way for both purchases.
I thought the personnel at Trek were helpful & courteous.
Great support and attentive assistance wheneveri need it.
The shop guys are awesome!
Sales team product knowledge and friendly approach.
They are all great to deal with and great customer service.
Jim did a great job. Did my first ride this morning - gears changed much more smoothly. Like the slightly bigger tires too. Service always great at TREK - DG.
This store is professional and always has been. Knauz had a talked to the veteran bicyclist along with the novice. Very helpful and they never try to over sell you on what you may need or not need. Great establishment!!!
Best service! The staff are kind, patient and knowledgeable.
The bike techs have always been very friendly and helpful. Often, they go above and beyond expectations. Very knowledgeable and have never had any complaints about their fabulous work.
Resident expertise
Personable
Responsive
Professional
The employees are friendly and knowledgeable. No pushy sales people. Service department is very helpful and offer advice. The service on my mountain bike was done properly and under the estimate given!
You are much more expensive than I expected but there aren’t many options in Naperville.