based on 3264 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like the fact that the Trek product is excellent and backed by a Satisfaction Guarantee supported by a local shop with knowledgeable employees.
Had what I needed when other spots store didn't.
Less expensive then quote. Faster then quote. What more can I say?
Big inventory of accessories. Very helpful and friendly staff.
Helpful service personnel, explain things, don’t try to sell extra services just for the money.
Nice employees that explained how to operate the bike we were buying. High quality bike that will last for years ..
Service was great
The staff were amazing. Fast and willing to help to get our bike repaired. Can’t thank the young kids enough. A credit to the brand!
Took them a month just to do the service change of my derailleur and if I didn’t call them to check and follow up the status of the job I won’t know if it was already done or not. No one notified me that the job was already done. Very disappointing.
Great attention to service. Well done.
Great service thank you
Everyone is always very helpful and knowledgeable when we bring in our bikes to be fixed.
Great knowledge and great people to work with
these guys are great. very knowledgeable and extremely thorough.
Staff is very responsive and good to work with!
Great and super quick service.
Great service and fair prices!
Everyone at Trek of Naperville is extremely knowledgeable and bends over backwards to assist with all of our needs. We are so fortunate to have them close by.
Friendly fast professional service at a reasonable cost. Many bikes and accessories from which to shop. I also received helpful advice on doing my own maintenance.
Nice clean large facility.
Great service, done quickly, very professional and courteous staff. Outstanding products: I have logged over 13,000 miles on my Trek Shift 4, and these folks keep it in great shape.
The gentleman who helped us was so friendly and helpful.
Very knowledgeable
The sales woman was very quick to help me and very knowledgeable. I bought a bike rack for my new EBike I bought at your store a few months ago and she had a very nice guy put it on my car for me and showed me exactly how to do it. Thank you.
Susan, a satisfied customer
Great recommendation on tires (new PR at Chicago Triathlon) and amazing service. Really happy with the recent visit.
The service and selection are excellent. The staff are knowledgeable and friendly.
Always great service!
Great repair team!
Being more customer appreciative.
They associate was very knowledgeable and patient.
First, I’m sure no one will reply to me after this survey.
Brought my bike into the store for a tuneup. The employee looked at it, rang up the the estimate without discussing or explanation, which was more than a tuneup. He reluctantly went over what he said I needed, new chain, and breaks. He couldn’t demonstrate why I needed a chain. His overall attitude was take it or leave it and didn’t care one way or the other. I needed the bike for my son to take away out of state for school and didn’t want bike issues.
It was a two week turnaround. That seems like a ridiculously long time to wait. Again, no reason as to why, leave it or don’t. He didn’t offer me a receipt or proof that I dropped off my bike. I made him provide one anyway.
I received a text two weeks later at about 5:00 informing the bike was ready and if I didn’t pick it up by 7:00, I was going to be charged $2! A two hour window! Ridiculous. I picked it up before 7:00. I was informed they installed a new cassette but didn’t check with me and couldn’t explain why I needed it.
I felt unappreciated and up-charged.
If Trek really cares about my experience and wants to make it right, first do better training with the employees to interact with customers and secondly, provide a refund for the parts I was up-sold and merely leave the price of the tuneup.
Thanks,
Name removed