based on 2691 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Obviously knowledgeable people; totally willing to discuss minimum investment to get an old bike in best shape. Maintenance and restorative work is very good. I bought a bike and treadmill from here years ago and was pleased. I haven’t biked in years and I’m not certain what I’m going to do with my 15 year old Gary Fisher, but it’s in as good as new working condition now so I can sell it or give it to a deserving kid. I’m very pleased with Trek of Downers Grove.
The staff was very knowledgeable and helpful!
Friendly knowledgeable service
Awesome service and knowledgeable staff.
Friendly and knowledgeable staff
Quality products and services is what you’ll find at Trek Naperville. The sales staff knows their product and helped me choose the right accessories for my bike. I love riding but I don’t know a lot about the mechanics of a bike. Asked many questions that were answered with lots of patience from the staff.
Great friendly staff, awesome service
Great place to shop and love the service.
Good work very responsive
Friendly atmosphere and a great service department! I would highly recommend purchasing a bike from Trek Downers Grove.
I have full trust in this Trek team.
Great friendly and knowledgeable team.
Friendly and helpful staff!
close by and personal service
Prices are very high. Not only for bikes, but accessories.
Maintenance and repairs were conducted perfectly and the bike was returned looking just like new, great job.
Knowledgeable personnel in both sales and service!
The boys are always knowledgeable, professional and helpful.
The service team is prompt and very professional.
Great service, friendly, informative staff. Have bought 4 bikes from Trek DG, hope to buy 4 more!
You answered all my questions and we’re very helpful
Just great all-around service.
The techs are knowledgeable and explain things well.
I loved that when I bought my bike, I was taught about all its features and given demos on how to use it and it’s features. This one on one time with an expert helped me understand all the intricacies of me new bike and I will be able to enjoy it more because of this. The young man with blond hair was so nice, knowledgeable, helpful, and kind.
The staff is very knowledgeable, friendly, and helpful. The selection of products is excellent . And the mechanics are skilled and provide
Very friendly and helpful.
Very prompt and efficient
Helpful with my question
Friendly and supportive
Prompt and friendly customer service.
Fantastic service team. Great work and super helpful.
great service team. you guys rock