based on 2648 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
With four bikes Trek Downers Grove is my "GO TO" bike shop for purchases and service.
Municipal police department customer. Service to repair tires was expedited to ensure our commitment to the community was met.
Detailed information from patient and knowledgeable sales personnel.
Fantastic Service and the employees were very friendly and attentive.
High quality work, keep you updated on repair status, and explain what was done. Definitely recommend.
Very prompt, helpful and effective.
Amazing service, wonderful and knowledgeable staff - best in any industry I have seen
Fast friendly service!
Responsiveness and friendly knowledgeable service
My bike took forever to come in. But every time I called they were very friendly and answered all my questions.
Very quick, efficient and courteous.
Prompt & professional
I brought in my son’s bike tire to fix. Next day it was done. Good customer service. It is good to have a bike shop in the neighborhood. Thank you!
I like the helpful spirit and the amazingly quick service. I had avoided bringing in my bike for a long time, thinking it would be a matter of days without it and expensive to fix the few little issues I had. The mechanic fixed my issues immediately and I was out of the store in less than a half hour - and it wasn't that expensive,considering the frustration my husband would have felt had I asked him to try to fix it again!
Excellent customer service in sales as well as service I liked the fact that everyone was very knowledgeable and that they demonstrated the operation of the equipment I purchased.
I love everything about your shop! The attendants are very welcoming, the service was great and I didn’t have to wait too long for my bike to be done. I would definitely recommend you guys to anyone who asks…🤗
I normally have a great experience but this clerk seemed to have a little attitude
Mostly there, 7/10 ain't bad.
disappointed you couldn't Un-seize the seat post, but I understand.
Rear end of the bike still makes some noise when pushing hard.
Shifting is nice and smooth, wheels turn well. The bike wasn't bad when I brought it in, but is even nicer. Wasn't as clean as hoped.
No matter the situation...you guys stand by the product you sell and your services.
Like your staff! They are knowledgeable about Trek products!
Great service on bike repairs.
Great service, great employees
Helpful staff and good selection of products.
Great staff at the service counter. Helpful and fast.
Staff was very friendly and enthusiastic about the sport and the product they were selling.
Promptness. Efficiency. Knowledge.
Personalized service for my riding needs
Quality products and quality employees! That says it all!
Super friendly staff at the Naperville store. Was happy with the service performed on my bike.
Friendly & accommodating service!