based on 4855 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your team at Springfield did not tell me I needed a cassette and chain wrench to setup the $999.00 saris trainer I bought. It is especially galling because I went to the store has intending to purchase the $299 Liquid2 trainer and I had my bike on the store to ensure the fit. I had researched the Liquid2.
It is very discouraging that you would sell me the H3 without mentioning the need for the cassette and wrench. I am a novice cyclist. How can I be confident of your support if I chose to shop with you. You are very local to me, so I want to Shop Locally, but I need better services
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The staff is wonderful, but at this stage I need to find bikes used to be able to afford them. I haven't been into the shop since pandemic--so do not know if you still carry the clothing and accessories you used to--a great, close resource for tubes and bags.
Personal service and cost
Good service, product selection and knowledgeable staff
Services are top notch with knowledgeable staff and the products are very good as well.
I love dealing with the mechanics! They are all very personable and helpful. I have been into the shop on more than a few occasions and they have been very accommodating, they have gone out of their way to help me and make sure I was taken care of. I needed a tweak here or there... They would throw my bike on the stand and just give it a turn. That is service! That is the reason I just brought my full build to the shop! I knew I could trust any one of the techs taking a wrench to my bike(s). GREAT SHOP!
Excellent Customer Service as always!
Fast service items in stick
Service techs should
Smile more
Friendly, knowledgeable staff.
Speedy repair while we waited. Tested other components as well.
Super quick diagnosis and service of poor work done by another shop which avoided not missing my training ride. Thanks!! I will be bringing my MTB in for service
I came in for some service on my bike. Nathan was extremely helpful. He took care of the situation, and explained what went wrong. Because of the way he handled the situation I’ll bring my bike to The Bike Lane for any of the service they need.
The process was easy. I showed up with my bile issue and was helped on the spot
Great and knowledgable staff!
Great service and support! Love Bike Lane Springfield and Bike Lane Brewery!!
BL always strives to get it right. Especially with inventories and parts being scarce during the pandemic, they all ways go above and beyond to try to take care of of the customer.
The cost of labor to install an item purchased in the shop that took probably 10 mins to complete was excessive (more than the cost of the item itself). I was advised up front of the cost, yet you reflect afterwards on the experience and think that the labor cost more than a plumber or skilled craftsman (on an hourly basis). The experience seemed more like a choke hold than a fair, but reasonable, transaction. But, as always, everyone in the shop is friendly and helpful.
Honest information.
The staff is very helpful and knowledgeable.
Marc was awesome! I really felt that my best interest was the #1 priority. I was properly fitted and sent our the door with my 1st road bike. I will be purchasing my next bike from you guys when I'm looking to upgrade.
Great service!
Great service!
Friendly, quick team.
After a few bad experiences I have regained my trust in the Bike Lane. Fast and affordable fix to my issues and my bike runs like new. I will be back in the future
Your people take care of business and treat customers like people. Very impressed by the professional attitude your employees display and their knowledge of bikes and bike repair.
Good turn around time. Thank you.
This experience with the Bike Lane Repair shop was beyond disappointing. At first I was under the understanding that parts were in backorder, but after 3 months of poor communication it became clear that there was an alternate part that was available and could have been purchased much earlier, which means the delay was simply due to a lack of effort, and not because of some industry-wide part shortage. Eventually I bought the part myself and had it put on. The only saving grace is that I was not charged for the installation of the part I found myself after such a long delay. In the future I encourage your shop to be more proactive, but I will admit this encouraged me to consider alternative local bike shops.
Staff is awesome. My go to place for bikes and beer!
Products are very good.
Staff is knowledgeable, patient, and helpful, and available for follow-up help.
Best of all, the Bike Lane is within biking/ walking distance from my home.