based on 5101 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great and helpful staff that aren’t pushy or overbearing. I’ve had several experiences at your shop and all have been very positive.
You have become my default LBS and I have already recommended your store to several riding buddies.
Repairs to my wrecked road bike were completed promptly and were well executed. Appreciated the awards program . Netted me three new tire tubes
First visit to new loci! Unexpectedly pleasantly rustic environ! Staff was as helpful and proficient as ever! Gr8 seeing Derick! Always fun seeing Todd working as hard as when we first met in Alexandria! Keep on truck’n Bike Lane!
Great people. Helped a newb like me understand the new bike market and had patience to answer all my questions
Finished the work early with a reasonable price
Great customer service!
Great location, friendly and knowledgeable staff.
Absolutely
Friendly staff and great advice. Fantastic location.
The Staff at Bike Lane is always friendly and helpful. Last week had an issue with what I thought was the derailleur, they handled the issue at low cost and expeditiously. Would refer these folks to all ...
Knowledgeable and friendly service
Location is hard to get to from Springfield...sad to see you go!!
I only purchase Gift cards for my son-in-law, Scott, who likes the Bike Lane.
Make sure to keep your words. Thanks
Knowledge and expertise. Customer service. Very good selection of products.
Friendly, welcoming, and helpful. Tasty beer. Can't wait to come back!
Awesome helpful friendly knowledgeable staff!
Fun, well-organized shop with a welcoming atmosphere.
And …. the BEST service department I have ever known. Richard and the team are talented, helpful and just wonderful.
Quality service family feel no high pressure sales.
The staff was friendly and informative, and I liked the fact that there was a large group forming outside the store for some sort of ride (I assume the store is involved in the community).
Great service great product. Just didn’t like the mask request. Leave the choice up to the customer!
Every time I visit The Bike Lane, it's like I know everyone, everybody is super friendly and helpful!
Great people, great service.
Very knowledgeable and helpful employees who tried to find the best solution for me and not just what would make the store the most money.
Easy access.
Knowledgeable/helpful staff.
The people that work there are very helpful and friendly.
Quality of bikes they offer, and very friendly knowledged staff. We highly recommend Bike Lane in Reston.
Excellent customer service!
Friendly staff and great service. They identified problem with shifting, worked warranty issue with manufacturer, and replaced part in a very short timeframe. Very impressed!
Great people working there.
The store did not feel welcoming. I felt in the way and as if somebody is doing me a favor for tuning my bike for $200.