based on 5036 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great communication
Super friendly staff
Decent variety of goods and beverages too
Bought my first gravel bike and it was a great experience. Received highly personalized service and attention to detail from knowledgeable cyclists who care about the customer and didn't try to over-sell. They simply took the time to understand my needs and interests and suggested the perfect bike with the perfect fit. Kudos to the shop and especially the employees.
Fast and friendly
Great service, friendly people
I hate leaving bad reviews but your service department has been unprofessional made me feel like a jerk on multiple occasions, one person specifically. The front side of the shop has always been helpful and fantastic. I have spent a lot of time and money here and it would be hard to recommend over other Trek dealers in the area.
Bike tune-up service was fantastic and timely!
A very knowledgeable staff very good prices, and a very good selection. This is my primary Bike Shop.
Excellent, knowledgeable and friendly staff! Love the products! Overall amazing buying experience!
A multi decade customer. NEVER disappointed.
Thanks for taking care of me.
Had a bike tuneup with my Orbea. Store caters to Trek bikes. Which is okay if I ever need anything for my other bike!
So far so good.
Very professional and personal service
Great customer service
The chain cleaning product I was looking for wasn’t in stock and it didn’t appear to be available in your store anymore. I bought a spray instead which I think is more expensive.
Great customer service
Great customer service
Service on my bike was top quality.
Convenient location, friendly & knowledgeable staff.
Mechanics are super skilled, sales reps are super knowledgeable and friendly and the beer is always delicious!
Professsional, knowledgeable, one stop shopping, maintenance,/repairs right on site. Customer service, kind, friendly. Not pushy
Customer Service was amazing and a very knowledgeable staff.
I LOVED the sales guy. He was so friendly and helpful and was buying whatever he was selling! So knowledgeable, great experience!
The shop’s immediate and person response to my issues that had to be addressed same day, due to pending out of state travel. Thank you!
Everything. You complete me, Bike Lane.
Everyone was so friendly and personable.
Michelle is so knowledgeable and I’ll definitely come back to see her if I have another issue or need a tuneup!
I dropped of two bikes for the winter tune-up special. They were both done very quickly, everything on the bike seems to be working well, and I wasn't sold more than I needed for each bike. Everyone I came in contact with was very friendly and professional. Plus, you have beer, coffee, and beautiful bikes.
Always great service, support and products. Beer is good too!
always a great experience dealing with Bike Lane
Everyone in the shop is always very helpful.
The service center was great. Everyone was very helpful. I waited to get my bike serviced because I expected to go into a shop and be convinced I needed expensive repairs or add-ons. I needed basic maintenance, AND there was a sale. Score! I love finding a place I can trust to care about their customers.