based on 5036 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Owen was very friendly and patient with all my questions. Great store!!
Carry more inventory for equipment for kids, even just for trial and then have it ordered from the shop.
Excellent customer service
The customer service and the support of the local riders are second to none.
Always the best LBS in Reston/Herndon area to bring your bike to get sorted out. Thanks Guys!
The staff is knowledgeable and does an excellent job. The service is top notch and fast.
Very very poor communication and required multiple calls to get a status on a work order that was supposed to have already been completed. Even then no one bothered to give me an update via email or phone despite numerous requests.
Knowledge and helpfulness of staff. Beer too.
Service amazing, very good prices
the beer and bikes
Good reviews. Did a tire changing lesson there. Applied credit to a purchase.
Mechanics tuned up bike when purchasing.
Great bikes, knowledgeable and friendly
The staff is so friendly. You can just tell everybody loves working there. They have passion about bikes and engage really well with everyone who comes into the shop
Great people and products!
Tom was outstanding and a pleasure to meet. He helped me with my request and took the time to explain all of the bike options for my needs. The gentleman at the cafe area were extremely welcoming and gave excellent service.
Great customer service!
Friendly and knowledgeable employees
Excellent service from service department !!
Knowledgeable staff and great products.
Knowledgeable staff about everything they carry.
Friendly staff, good stock of parts and the cafe is great too!
The first and only thing I have ever purchased, even as a team member. was damaged. I bought sunglasses that were scratched. Didn't find out til I was on my way home. not expensive but...hey, a bummer
The service and professionalism were awesome. Everyone working in that store were friendly and made you feel special. I would definitely recommend them to anyone looking for a quality ride with quality service.
Mark Humphrey
Thanks for your help salvaging my ride by installing new pedals!
I went to the Bike Lane looking for advice on whether to fix up an older road bike and/or get clips for my hybrid. Tom took a lot of time - he asked lots of questions and wanted to understand my objectives. I ended up buying a new road bike and I'm THRILLED! I feel like I got great advice. He said "get a bike you'll want to ride in 5 years" not something cheaper that I'll want to replace in a year or two. My only regret is that I didn't buy a new bike sooner! Everyone at Bike Lane is welcoming, knowledgeable and encouraging.
The staff at the Bike Lane in Reston are always very friendly and helpful. It is always a pleasure to visit the store.
This is the best LBS in Northern Virginia!!! Hands down
Great team and great store. It’s been a while since I bought a new bike but was happy to take advantage of the weekends 10% discount on any in stock bike. Looking forward to my fall EMTB rides !! Andy
The service department by far the most professional team in the dc area. Sales people are awesome . Even the owner Todd had no problem rolling up his sleeves and assisting customer 5 star group!!!
Staff was helpful and friendly and polite