based on 4846 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I bought a Niner bike there a few years ago and after riding several thousand miles on it, the frame failed. They worked with Niner to get the frame warranty repaired and Niner stood behind the frame. So I got a new frame. Richard moved all the parts from my old frame to the new one and it rides like a dream again — almost like having a new bike. Richard, Tom, and the rest of the crew in the service department are top notch!
Friendly staff helped me figure out what I needed, thanks!
A+ all across the board
Always great service on all our bikes, thank you!
Service was great. Very personable. Not looking to just make a sale. Instead, focused on understanding need and recommending a solution even if it meant making the purchase elsewhere.
Great service, friendly and knowledgeable staff.
Service is second to none. Very personable and helpful in all aspects. I have done business with the Bike Lane multiple times over the last year, and I will continue to.
Quick friendly service
it's always a great experience at TBL Reston
I love BikeLane; mechanics do a great job, the bike is tuned perfectly, and parts are available quickly. However, I got misled about the 48hour turnaround. I called in and was told that it’s a first-come, first-serve basis and that turnaround was 48hour. I wasn’t guided that it would be a couple of days before my bike would be seen to start a 48hour period. Also, I called on Wednesday, the day after I received the estimate and was told that parts were in and they were working on the bike. I thought the bike would be done on that day latest Thursday. However, when I called in on Thursday, I was told that my bike won’t be ready until Friday and then it was ready at the end of the day.
Thank you! Overall it has been a good experience.
Great service, and the maintenance is the best!
Tom and the repair service
Great service. Bikes were done early and your quality maintenance tune-up was exactly what they needed to get them back on the road.
I recently attended the bike maintenance class. The instructor was great and covered a lot of information. Very useful and I feel that I'll be able to take better care of my bike, and am more confident that I'll be able to fix a flat and recognize other problems that might pop up on rides!
Easy service, professional and friendly staff, good quality products.
Great bike maintenance class. Super friendly, personable, knowledgeable, and patient- the voucher is a really nice perk. Thank you!
Packaged well. Prompt service.
Great service! They had exactly what I needed for my bike!!
The service was very fast.
High quality products at a competitive price with store personal who can explain and assist in making the right decision.
Mark is amazing
Quick and friendly service
It was my first visit to the store but they treated me like a regular. Very knowledgeable staff. They helped this beginner and made me feel like a pro! I am very appreciative for the service.
Knowledgeable staff. Cool vibe.
Excellent service and communication, and prompt turnaround on repair.
Consistently a good experience. Great staff, and great beers.
Every member of your team that we interacted with was friendly, helpful, and knowledgeable!
Staff very helpful and knowledgeable
You are good bike people.
Amazing staff