based on 5101 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The staff at the Bike Lane in Reston are always very friendly and helpful. It is always a pleasure to visit the store.
This is the best LBS in Northern Virginia!!! Hands down
Great team and great store. It’s been a while since I bought a new bike but was happy to take advantage of the weekends 10% discount on any in stock bike. Looking forward to my fall EMTB rides !! Andy
The service department by far the most professional team in the dc area. Sales people are awesome . Even the owner Todd had no problem rolling up his sleeves and assisting customer 5 star group!!!
Great place, always friendly, always want to help
Best expertise and best service. Won’t go anywhere else now.
Great service!!!!
Wow, so friendly! They were able to switch out a tube as I sat down and had a great West Coast IPA. On a busy Saturday no less.
Excellent timely service and a very friendly knowledgeable staff, also great beers!!!
Nice clean welcoming store woth easy going and helpful staff
Great services
I really like that everyone I talked to was enthusiastic about biking, and they were just as enthusiastic about me having a good experience on my next biking trip.
Excellent and quick service
Great staff, good environment.
Great maintenance dept. Knowledgeable and professional sales staff who will bend over backwards to help. Great selection of bikes.
The Bike Lane is the best. Awesome service, friendly staff, and top-quality bikes and accessories - and now with the brewery, tasty beer also. Been a loyal Bike Lane fan for years and appreciate the family run business where they treat you like part of the family. THANK YOU, Bike Lane!
Great sales staff, great products!
Rad shop!!
I always have a great experience getting product recommendations from the team. Marc was particularly helpful in looking up model of previous sunglasses I had purchased and recommending cold weather riding gloves. Thanks!
Staff are both knowledgeable and helpful even to those of us new to cycling!
Best Bike service in Herndon/Reston area. Employees are very friendly, and professional, and do not push sales on you. Perfect combination!
Great bikes - great customer service - real sense of community- more than just another bike shop
Friendly, super knowledgeable staff!
Everything was just as described. Great service. No issues.
Best service and sales staff with great bikes!
Very reachable (can walk in with questions / concerns) and great service.
Love the coupons and rewards! Friendly people and great service too.
Great at providing timely updates on progress of repairs.
Amazing personalized service from Marc! He is knowledgeable, friendly, and didn't try to push me to buy anything. Would highly recommend the Bike Lane to everyone!
I went to the Bike Lane looking for advice on whether to fix up an older road bike and/or get clips for my hybrid. Tom took a lot of time - he asked lots of questions and wanted to understand my objectives. I ended up buying a new road bike and I'm THRILLED! I feel like I got great advice. He said "get a bike you'll want to ride in 5 years" not something cheaper that I'll want to replace in a year or two. My only regret is that I didn't buy a new bike sooner! Everyone at Bike Lane is welcoming, knowledgeable and encouraging.