based on 1954 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very Friendly and helpful staff
Knowledgeable, friendly staff
Efficient and helpful.
Highly knowledgeable of products. Friendly service.
I endeavor to support local businesses, inspite of issues.
Please note that I purchased a Specialized Sirrus 25 years ago and lived in The Netherlands for several years.
I upgraded my bike, to a Trek FX-4, which is very similar to my Specialized bike, that my son will take to college. The air pump sucks, but the manager at your Reston site was very engaging and discounted my purchase of a new pump. The bike is weighty, and the tires are fair. I have replaced the tires with Armadillo tires, and am considering replacing the wheels...
//Dr Chris Dürr
I received verbal estimate of $ 50 and one week to complete
Final bill was $ 120 and it took more then 2 weeks
EE are cordial, work done well
Knowledgeable. Courteous during phone order. Quick and easy pick up.
Customer service was great.
The Bike Lane is always able to fix or adjust any issues I have with my bike while I wait. Their mechanics are super knowledgeable and friendly. Definitely a great place to take your bike for service!
Great customer service and they offer military discounts on parts and complete bikes. I’ll definitely go back.
Employees know the names of frequent clients and service is fairly quick depending on issue.
Great service. Easy to order. Order arrived quickly
Friendly, knowledgeable staff!
The beer!
You guys rock. I specifically bought my bike from you guys because of your mechanics.
They are very talented. They quickly figure out what is wrong and professionally fix the problem. I would not be able to keep riding and stay in shape without them.
Expert mechanics. Fast turnaround.
Appreciated the timely email communication. My bike purchase was ready for pick up as soon as I arrived at the store. Super friendly staff! I was really pleased with my experience.
Very easy process and bike was ready much sooner than I expected after ordering.
Long lines but understood
Good selection
Friendly staff
Tony was really helpful and super communicative. I appreciate his great customer service and that made me feel taken care of.
All of the employees are friendly and extremely helpful.
Local and quick turnaround
Excellent Customer Service!
Poor service and recommendation. Had to return tire. Not helpful
Great service and friendly and knowledgeable staff.
The people at the bike lane. In the time of a pandemic (and nonstop lines outside your door), your staff were patient and personable. Thank you. Alex was great answering all my questions and helping me get ready to make the purchase.
Quality and consistency of service.
The staff was friendly and very helpful.
Great local store with atmosphere and a place to restock on supplies (both pre and post ride). Service is a bit hit and miss. I find the “old timers” are friendly but sometimes the looks I get from the young guys working there are a bit like “how do you not know that?” and condescending.
The bike techs are awesome and super responsive. Always do a good job.