based on 1954 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Shop staff quickly and willingly took care of a drive-by brake job in late March 2020, shortly before the Coronavirus lockdown. Staff were polite, quick workers, and competent. We'll be returning.
You guys are great. Friendly customer service & great products
The customer service is amazing. Everyone is knowledgeable, nice, helpful, fun, and thoughtful when answering questions.
Great service and always faster than time estimated
Nice shop and great service!
Staff is very helpful in recommending the right bike for my purposes, answering my questions clearly, and recommending/providing appropriate accessories as needed. I am very satisfied with the bike I bought. The staff is also careful to enforce important social distancing measures in this time of coronavirus to protect both staff and customers.
The location is genius! Adding a cafe brewery next door is even more genius!!
You guys are doing a great job during these trying times - keep up the great work!
So happy with our new Roscoe!
have great quality products
You have what I usually want and If you don’t, you order it and it comes quickly.
Great staff and technicians.
They are a very busy place, but they always made me feel like I was a priority.
I was helped by Tom. He was patient and thorough helping myself and my daughter. We got everything she needed to get out on the road safely. We also love supporting local businesses in Reston. Thanks for a happy experience!
Knowledgeable and friendly staff!
Location, friendly and very accommodating
Everyone is professional and friendly. And y’all know bikes!!
Even with the precautions being taking by Bike lane during the COVID pandemic I still felt like the staff took the time to listen to my requirements so that I was fitted with the right equipment
Fast, knowledgeable staff, and super friendly. Thanks so much for being open. On Covid: Some of the customers were not following the social distancing rules. For instance, I thought customers came too close to the guy who fixes bikes. He is stuck there, and the customers are hanging over the opening invading his space talking about their rides or bike. The repair staffer was so polite, but I don’t think that’s fair when these customers are not even wearing masks. I appreciate that you are open, because we would really be going crazy without a bike right now.
Stay well!
Great attitude! Quick service.
Perhaps a greater bike selection?
Very helpful staff and they are happy to do it. Will answer any and all of your questions. Even taking preventative measures during the COVID-19 crisis
Always great service.
Been coming here for years!
Friendly service, knowledgeable staff
Your service is always superlative. As a long-time customer, I say to Todd, if there is anything I can do to help you or your staff during these stressful times, please let me know. The community counts on The Bike Lane and wants you to be healthy and prosper. No doubt you have had to cut back on staff and hours; if any of your staff get in a critical spot, I am happy to help, even with my own constrained financial resources. For example, if someone needs help with rent or other critical need, I would be happy to assist. Thanks again for all you do for the community.
Matt Cravatt was extremely helpful and patient. I needed to exchange the bike size ....Really helpful with purchase
Great products and costumer service
Always friendly service and great people!
I like the quality of the service and interactions with owner and staff. I’ve bought four bikes from your store and will visit your Burke location to buy another soon.
Despite the challenges imposed by pandemic, sales assistants were prompt, courteous, and helpful. Also encouraged us to return if there were any issues with our newly purchased bike.