based on 5196 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I just felt $30 for 10 minutes worth of work is a little expensive. That is what I would tell my friends is it was $30 to replace a spoke but only took the tech about 10 minutes.
Quality products and services provided by friendly employees.
Fast and helpful.
Very helpful phone support as I traveled in from out of state to pickup a bike that was in stock.
Quick, knowledgeable, and helpful. Perfect!
4 weeks passing and limited feedback regarding 'where's the mirror I ordered?'.
Staff very friendly and helpful.
Great service and products
Served very quickly by a knowledgeable mechanic who gave me a quick estimate of what needed to be done, how much it would cost, and when I could expect my bike back. I don't know what else you can ask for.
Identified the problem with my rear derailer and fixed it quickly
Alec was very helpful and provided excellent customer service. Very highly recommend this store to others!
Great service good quality products
Your customer service is phenomenal. I appreciate all of your efforts to safely handle the demand while continuing to do quality work.
Customer Service is astute!!
Thank you Matt (Product specialist) & Derrick the (Service Expert).
Extremely Helpful, they took their time, didn't rush & answered all questions.
Highly recommended!!😁!
good products, good services, quick repairs (easy stuff is while-u-wait), reasonable prices
Nice dude! He helped me plenty!
Mechanics are very accurate in their assessment of Trouble shooting and offering different alternatives to a fix.
Employees who go the extra mile in providing service!!!!!
You were quick about returning my deposit. Thank you.
Top notch.
Friendliness
More bike and more discounts
When I originally spoke to someone on the phone, they had told me that the bike would be shipped and assembled by a certain date. When the time came around, it was not ready, and to be fair, the distributor didn't ship on time, which lead to delays. I got the bike about a week or so after the original date I was told.
I would say though, that any sort of additional discount on equipment/accessories (I bought pedals while I was at the shop picking the bike up) or gesture similar to that would have made me feel better about the purchasing experience.
Everything besides that was a good experience. I walked out of the shop with the assembled bike and the back tire was off center leading to the back tire not spinning, came back in to the shop and they fixed it on the spot as well.
Overall, it was a solid experience, I guess I just expected a little bit more from the lead up to picking up the bike.
We love The Bike Lane!
more inventory
Wide selection of bikes and accessories.
Outstanding customer service
Knowledgeable associates
Todd,
I came by the shop Saturday to pick up my layaway items and have your mechanic team look at my rocketship's rear derailleur that broke in the morning. I was super impressed by all your team is doing to make the shop safe through social distancing. Spacing people on the dots, everyone wearing masks, greeting customers outside and controlling traffic in the store... they all made me feel very, very safe. My wife is super high risk, but given your demonstrated attention to safety she said I'm allowed to keep shopping at The Bike Lane.
By the way, Nathan did an awesome job with my derailleur. He fixed it quickly and it works like a champ now!
Dave
You are a down to earth unpretentious store providing fast focused service. I had previously taken my bike to another bike store and was told I would have to leave the bike with them for over 2 1/2 weeks before they could take a look at it. Your technician looked at my bike and told me he could do the adjustments I was looking to have done in 15 minutes. He actually beat that time and the bike works perfectly.
Quick and reasonably priced service
The personalized service is great!
I like it’s close proximity to my home and the product selection along with excellent service. The combination of all above has led to my purchase of 5 Trek bycyles from them over the last 10 years.