based on 1954 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Although I am happy with the service, I was the repair on my bike would take 4 business days (brought in on Thursday, was told the service would be completed on Monday or Tuesday). The repairs on my bike were more than initially thought, and it added more than a week for my services. I understand the influx of customers due to Covid so I am satisfied with the service! Thank you.
Everyone was very knowledgeable and professional as I was guided through the buying process of my bike. Tom did an exceptional job in the fitting and the selection of which bike would fit my needs. I'm sure it will not be the last bike I purchase from Bike lane. Thank you
Was very happy with the service during social distancing time. Was still able to pick up my bikes and get one serviced. Everyone friendly and professional
Staff is really rude.
Great service and convenient store to the trail!
Great people, great selection and great customer service. Love buying from these guys and love that they're local.
Knowledgeable staff. No pressure to purchase. Offer accessories that make sense and are not an obvious upsell.
Professional and timely. Thanks.
So glad you're still open during the pandemic! Your great service continues. Great that you're doing curbside beer by the trail too! Thanks for your service to the community :)
The shop is functioning pretty well during the COVID-19 crisis, but nonetheless the communications with customers when at the store or by phone could improve. First I waited in the parking lot for 40 minutes while my bikes were in the shop and then when I inquired someone said that I could wait longer or they could call me on Monday. Then no one called (it turns out that they emailed on Tuesday) so I called on Wednesday.
I realize this is a tough circumstance and you have a lot of customers but you might think about improving customer communications.
Great staff!
Confident in products offered and offer a wide range of services which includes basic orientation and training of products and helpful hints.
Very busy and all sales people very upbeat, happy, patient and helpful.
Great service and advice !! Given the crazy life at the moment they were so helpful and steered me towards correct bike!
Very knowledgeable staff and they are very quick with the service. Everything is done right the first time.
My bike repair service turnaround time was much quicker than I anticipated. Just a few days.
Thank you.
RT
Service is fantastic and prompt. Had a bike fixed here. The price was reasonable and the technician, Derek was awesome!
Fast friendly efficient
Knowledgeable, timely and friendly
Very friendly. Will help with any repair.
Great selection. Fast service. Friendly staff. Will definitely return for more and refer others.
Very helpful staff.
I would like to have a more interactions to provide better feedback. The person who helped me was cool, but I think going to the store right before closing probably didn’t provide the best experience. I didn’t road test the bike, and as a new bike owner, don’t feel like I got enough info to be informed about what I should think about as a new bike owner, but I think the ability to get this info is there with future interactions.
Bike lane technician was super fast and efficient at fixing my broken spoke! So thankful they were able to help fix this in this time of social distancing!
Customer services
Personal very kind, knowledgeable!
Customer service is great.
Great service. Very helpful and knowledgeable.
Great customer service!
Matt was super helpful
Great people!