based on 1954 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Employees know the names of frequent clients and service is fairly quick depending on issue.
Great service. Easy to order. Order arrived quickly
Friendly, knowledgeable staff!
The beer!
You guys rock. I specifically bought my bike from you guys because of your mechanics.
They are very talented. They quickly figure out what is wrong and professionally fix the problem. I would not be able to keep riding and stay in shape without them.
Expert mechanics. Fast turnaround.
Appreciated the timely email communication. My bike purchase was ready for pick up as soon as I arrived at the store. Super friendly staff! I was really pleased with my experience.
Very easy process and bike was ready much sooner than I expected after ordering.
Long lines but understood
Good selection
Friendly staff
Tony was really helpful and super communicative. I appreciate his great customer service and that made me feel taken care of.
All of the employees are friendly and extremely helpful.
Local and quick turnaround
Excellent Customer Service!
Poor service and recommendation. Had to return tire. Not helpful
Great service and friendly and knowledgeable staff.
The people at the bike lane. In the time of a pandemic (and nonstop lines outside your door), your staff were patient and personable. Thank you. Alex was great answering all my questions and helping me get ready to make the purchase.
Quality and consistency of service.
The staff was friendly and very helpful.
I needed someone to take more time with me when purchasing my bike, but there was a lot going on due to COVID.
you guys are the best! Always kind, courteous, helpful and happy. We send all our friends your way and always will.
Great service- exiles are awesome!
Knowledgeable and friendly staff. Very helpful explaining issues to beginners
Knowledgable and fast. One of the best shops out there.
Nice and professional staff!
Very helpful and attentive
Very satisfied
Have the staff be polite and to ask if customers need help. Instead, they yelled at us in line and congregated together behind the counter once in the store.
Friendly, knowledgeable and prompt
Great customer service and they offer military discounts on parts and complete bikes. I’ll definitely go back.