based on 4844 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My bike repair service turnaround time was much quicker than I anticipated. Just a few days.
Thank you.
RT
Service is fantastic and prompt. Had a bike fixed here. The price was reasonable and the technician, Derek was awesome!
Fast friendly efficient
Knowledgeable, timely and friendly
Very friendly. Will help with any repair.
Great selection. Fast service. Friendly staff. Will definitely return for more and refer others.
Very helpful staff.
I would like to have a more interactions to provide better feedback. The person who helped me was cool, but I think going to the store right before closing probably didn’t provide the best experience. I didn’t road test the bike, and as a new bike owner, don’t feel like I got enough info to be informed about what I should think about as a new bike owner, but I think the ability to get this info is there with future interactions.
Bike lane technician was super fast and efficient at fixing my broken spoke! So thankful they were able to help fix this in this time of social distancing!
Customer services
Personal very kind, knowledgeable!
Customer service is great.
Great service. Very helpful and knowledgeable.
Great customer service!
Matt was super helpful
Quality product, customer service and helpfulness.
Curbside pickup was great.
Staff is very knowledgeable and wonderful to deal with. They where able to get a wonderful Mother’s Day present for my wife! Shoutout to the Springfield team for working so hard during these troubling times!
Your staff is always super helpful and quick to address issues I bring in and my husband knows Todd over the years and says it's always best to work with the best people which Todd is!
The knowledge of the staff and their willingness to go above and beyond in educating and helping their customers
One stop shopping for bike gear & beer! Solid crew & good customer service.
Great employees!
Very friendly and helpful staff even in our current stressful environment.
Good knowledgeable mechanics
Military friendly, professional staff, quality products!
Fast and efficient
Staff was helpful in selecting a bike I wanted. No attempt to up-sell -- just guided me in the direction of a bike after listening to what I was looking for. Service during social-distancing was efficient, even with asking to add an accessory to the bike. I already referred friends to the shop based on my experience, and recently saw that one purchased a bike from there! So, yeah, I'm likely to recommend this place to friends.
8 is usually my highest ranking so there wasn't anything to improve upon.
Marlin 5 is an excellent bike for the price. Thank you.
Very knowledgeable staff and they are very quick with the service. Everything is done right the first time.