based on 4844 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Highly personable and attentive. Love that they listen. Also love the vibe of the store!
Friendly and helpful personnel.
excellent serivce on my bike and very resonable prices
The people are very welcoming, helpful, and knowledgeable.
Helpful service, willingness to say a repair was not worth the cost.
Excellent service. Friendly staff. Defiant an important part of the Reston community.
Courteous check in for my bike that needed service even though the shop was technically closed on Monday's. Quick repair and great communication. Nice people, great service and awesome products.
Community vibe, super knowledgeable staff and great support - once my bike chain fell off mid commute and I didn’t know what notch to put it back on and couldn’t find guidance on Google and your awesome staff walked me through it on the phone! So cool!
Quality products and professional services
The Bike Lane is a great place for riders or all types and they genuinely care about your experience and safety
Very helpful staff
Amazing people & amazing place helping with products and any service support.
Friendly staff
Friendly staff, welcoming and helpful
Great crew and service - to find a good LBS in northern VA.
Process of elimination has brought me here, and I’ll be a repeat customer.
Friendly and helpful staff. Karis was great in explaining different options for biking helmet. I have been shopping at Bike Lane before and would go back again in future. Thanks again!
Outstanding service and recommendations!
Great bikes, great beer, friendly and knowledgeable staff.
Friendly knowledgeable and good beer.
Great service once again.
Friendly service and cool store
Best experience in getting a bike that fits my choice
Owen was super helpful. I walked in to ask for an opinion on my bike chain. Not only did he explain how to care for the chain but he also demonstrated how to do it. I purchased an affordable $11 tool to measure the chain wear.
Professional service
Top service team in the world. Best products. Passionate, knowledgeable staff. Absolutely the best bike shop in the world, accessible from the Washington and Old Dominion cycling trail. I love it.
I dropped off my mountain bike suspension on a Tuesday night and it was ready that Thursday. Pretty awesome turnaround. My bike feels better than when it was new.
The beer was good too!
Friendly and knowledgeable staff. Good service
Good experience, will come back.
The best customer service anyone could expect or experience. Hands down better than all their competitors.
Sale rep is nice and helpful.