based on 5036 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Marc was very knowledgeable about your products. He was personable and good to work with.
I have ordered online. The product arrived as expected. Initial information by email on preparation and delivery was limited but customer service by email was great.
Always the best
Great service- Mark is very knowledgeable. And such a welcoming place!
Friendly staff and great work.
I like shopping at a small shop and getting to interact with the owner. Having the cafe there creates a friendly environment, where it is easy to strike up a conversation. Each time I have come in for minors adjustments or advice I am treated as if I had an appointment. I am impressed with the service and fitting departments. The for mentioned reasons are what set this shop apart, It is expected to have friendly knowledgeable sales staff.
Outstanding service and knowledge in helping choose a bike. Also, great beer!
Outstanding services!!
The friend, knowledgeable, helpful people. The pub is a bonus to visiting the store.
Amazing bikes, incredible Mechanic's, very hospitable and knowledgeable staff, best coffee, great team of bike fitter's, and fantastic Ownersđź‘Ťđźš´.
Thomas was able to get my wheel fixed the same day. I commute by bike so not having to wait is really helpful.
Marc was great in helping me find the perfect bike! I am very happy with my trek fx 4 carbon sport it’s a huge upgrade for me and thank you!
Richard and Ward are AWESOME!
So glad we found the Bike Lane and love the knowledge and customer service.
Cheers and see you again soon.
First name removed
great shop and service! beer is expensive but good
Super nice people, solid products.
Expert and friendy advise with a no pressure sales attitude!
The staff was very helpful getting a Wahoo Smart Trainer up and running with an older Trek for winter training. Store is conveniently located in Reston for bike maintenance.
Customer service is always excellent. Nice atmosphere and great mechanics!
Bike Lane has an amazing staff in their shop and everyone is always so helpful. Best bike repair shop in the DC metro area!
Enjoyed the recent bike shopping
The customer service is great. Everyone is friendly. They put together my new bike when it arrived, and they even added a few details to make it a sweet ride.
the people are great quick and very helpful. they are very friendly. love the place
The products are great and everybody was generous with their time and was helpful!
The sales people are nice and friendly, very helpful and attentive to customer service.
This is so important when we walk into a store and don't necessarily know all the bike models.
They are good at helping us select appropriate bikes for our needs. They are good at identifying accessories that customers need for their bikes.
Marc and Todd are fantastic!!!
Services! Tom and the rest of the pros there, twice have taken my bike in for repairs or upgrades with no appointment no notice, just working hard to get me back on the trails. Great knowledge, experience, eagerness to help out. Good array of accessories, bikes, supplies, PLUS the beers and health foods! Right on the trail what is not to like!!
Great service in the repair shop.
I like the customer service, as well as the inventory of bicycles and accessories.
I really appreciated being served immediately upon walking in with a broken shifter cable while on a ride. Especially since the cable popped while in high gear and I still had another 10 mile to ride.
friendly and informative service , no waiting