based on 5036 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
There's many places to order/buy products but with friendly cheerful staff, you want to support and buy from here! Bought my first pair of Bontrager road shoes on sale from here and not REI.
I got a basket for my Trek that wasn't on sale but the clerk gave the $20 discount on the coupon anyway! A very nice surprise! Thanks, Bike Lane!
Staff are excellent, have not had a bad experience at Bike Lane Reston, thanks!
always the best products available!
Super friendly group of people, great products available, and all-around great neighborhood location next to the bike trails (W&OD and Lake Fairfax) to chill with friends after or during a ride!
Excellent service. Mark took the time to explain things in simple terms without being condescending. I appreciate that very much. There’s also great coffee and beer! A win - win!
Professional and helpful.
The bike was done on time as promised at a reasonable price
Great selection of products at great prices. Excellent, friendly service.
I was just totally blown away by the level of knowledge and support I received. I'm completely new to cycling but felt only encouragement and excitement from the team. I'm delighted with my bike (and all my accessories) and look forward to connecting with the team for future maintenance classes. Thank you, thank you for making this such an awesome experience!
friendly service. Very helpful
At Bike Lane I feel more like part of a family than a customer. Love this place!
The customer experience is so unique and superb, thanks for doing so many great things for the bikers community
Good work friendly staff. Quick turnaround
Took a little longer than expected to get a cashier to check us out. It was a little busy.
Service dept is outstanding. They are all knowledgeable and work quickly.
Staff very knowledgeable and friendly. Also have an on site brewery which is excellent
Tom was a great help.
The staff is amazing! I'm greeted immediately and amazed with their knowledge and expertise.
Friendly and helpful staff!
Friendly and knowledgeable staff. Plus no hassles if a problem arises.
Great selection and enthusiastic employees!
Convenient location and a one-stop shop for everything a rider could possibly need.
The people and the beer!
The shop staff is always friendly and there is a good vibe all around.
Knowledgeable and friendly staff. Good prices.
I know it’s a tough thing to request, but more space inside would be amazing!
Simply the best bike shop in Northern VA.
Derrick is the only guy I'd trust to true my wheels.
Employees are knowledgeable, helpful and focused on customer needs.
It's a pleasure meeting with Richard he took care
2 of our Bicycles he when above and beyond taking
care what they need. Tom was very helpful and knowledgeable explaining about other Bicycle I
Would like to buy them he help me choosing a new helmet thanks for everything you guys help me definitely my bicycle store forever ❤️.