based on 5036 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Just as listed
Best service bike shop service department I have ever dealt with. Richard and Tom are incredible.
Walked in with a broken pedal, sold and installed new ones in 10 minutes. Shown to options and each explained well. Friendly service.
Always top notch and professional staff
Staff was incredibly helpful and honest! They got me hooked up with everything I needed without overselling me. Greta and efficient service as well!
Very welcoming shop. Everyone was friendly, positive, and seemed happy to be there. Greeted at the door and asked what brought me in. I had a bike I needed fixed up. Derrick talked me through options, and he did a fantastic job getting my old road bike ready to ride again.
Service department was so friendly and helpful, such a nice place!
Excellent Bike shop for Bikes, Gear & Repairs. Extensive selection of bikes for all ages. Knowledge staff about anything and everything. Repairs are done professionally & properly.
Great coffee ☕️ & beer 🍻& food to complement your before and after ride needs.
Located right off the WO & D trail in Reston
staff are super attentive, but NOT pushy. Store carries brands that resonate with me.
Friendly, knowledgeable,and professional staff!!
Value for your money!
Confidence that work will be done correctly the first time.
The staff is super friendly and helpful! They sell quality products and help you figure out what works best for your needs. The Bike Lane rocks!
They took the time to talk to me and help me figure out what I needed.
Bike Lane put a new tinner tube in my rear wheel,
AND the charge was ASTORMANOMICAL - $82.50!
The rental bikes we received were in excellent condition, smooth shifting and braking. Included with rental was helmets, tool kit, pump, light and lock.
Accept reservations for service. I was continually told my bike would have to sit in the shop for 2 weeks before service would occur so I delayed service for many weeks because I regularly ride my bike for exercise and did not want to be without it for this period. When I eventually brought in the bike, I was again told 2 weeks and then the service was completed in several days.
A staff member greets me when I enter. They are knowledgeable and friendly. They take the time to explain everything to me, no rush or impatience. No pushy upsell or oversell.
Went to get flat tire fixed on my old bike which I don't ride very much. Bike mechanic was too aggressive for my taste in trying to sell me a new bike. I will still go here sometimes because it's 5 min from my home.
Friendly people, local, good repair services.
The services are top notch. I trust your service department with my bikes anytime.
From my first visit, I became a customer for life. What an awesome concept to have a bike shop, coffee shop, and brewery all in one location! Excellent selection of road gravel and mountain bike, accessories, and bikes.
I had a fit with Adam, which was absolutely amazing. I went from all kinds of pain and discomfort on the bike to genuinely enjoying riding again.
Friendly staff that is very helpful with all my needs.
Love the customer service.
Staff is always friendly and helpful. Great outside area for post ride relaxation.
Ben did an exceptional job helping us find a MTB for my 10yo son. He was super polite and enthusiastic without coming across as over the top, and I feel genuinely wanted to help us find a bike that would last as long as possible as my son continues to grow. We came in asking for an XXS and left with an XS after trying it and an S at his suggestion, I very much appreciate him taking the time to try the other bikes out. It’s my first time buying a bike from here and that kind of customer service will make us a lifetime customer. Big kudos to Ben, it made a lasting impression.
Great customer service!
The staff are excellent, good range of spares. Beer and coffee are first rate!
Good service, completed promptly, at a reasonable price.
Very professional and friendly. Always willing to guide you on the best products and options.
Great service and the staff is extremely helpful and welcoming
I had en excellent experience with Gary who serviced my bike and made it run like new. Thank you Gary and the Bike Lane.