based on 4810 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Exceptional service on my mountain bike. Work was done ahead of schedule.
Great service! Very nice mechanics!
I'm a fan of the products but the friendliness and knowledge of the staff is where Bike Lane shines. It makes it a place I have started to seek out every weekend.
knowledgeable staff, very helpful
great quality and outstanding team to support us!
Very friendly and community oriented!
You carry quality products and I appreciate the friendly staff.
Everyone is so welcoming and helpful. My wife and I were shopping for e-bikes and wanted to buy them from a shop rather than online. We met Adam first and he showed us the options and let us test ride a few. There was absolutely no hard sell. We came back a week later and Marc help us with the purchase. Again, the vibe was very relaxed. The next Saturday we picked up the bikes, Marc went over the operation and we rode them home. We love the comfort of knowing that if anything happens or we need help in any way, The Bike Lane is there to help. Just great service! Oh yeah and the beer!
Great service!
Friendly, knowledgeable staff and mechanics. Well-stocked, and they make a pretty good beer in the back!
Professional bike installation and completed earlier then quoted. Thank!
Great products! Great service!
Super helpful and friendly!
Mark was amazing! He got our bikes and was so kind to ask if we needed help putting them on the bike rack. We had many issues with other bike shops being rude and ignoring us. Everyone was asking if we needed help without hesitation! Mark helped putting them on my bike rack because it was our first time with bikes and we didn’t know what we were doing and wanted to make sure they wouldn’t fall off. We love our new bikes and appreciate the kindness from Mark!
All staff is always professional, courteous and friendly, providing expert advice, and great equipment. And the yummy beer is a bonus!
TBL services Treks, and the staff are knowledgeable and friendly. The shop is well-stocked with the supplies and gear I need.
Everyone was helpful from star to the end, helping me with the product selection and letting me know about available services. Staff also helped my kid try different bikes until he found what he wanted which I appreciated so much. Thank you and I’ll be back!!
Amazing customer service there is no better bike shop in the NOVA area then the bike lane
Love the local feel of the shop. Location is great next to W&OD. Adam, Mark and the team have treated me great and recognize me when I come in. Adam did a great job with my bike fitting. Listened to what I needed and customized for my body and style. Oh, and the coffee, shop and beer is cool too!
This is a bike store which offers skilled repair services with a friendly attitude. A rare combination in today's business world. Kudos to all the staffs.
Flexibility, knowledge, great team to offer advices and thoughts, fantastic cycling community.
Very friendly staff
Professional and courteous.
Trek quality and knowledgeable staff.
Todd was very helpful wig my online order! I’m excited to receive my new helmet!
Had the part I needed! Friendly knowledgable servcie
Great rental bike service!
Adam was amazing! So helpful with cycling shoe recommendations!
friendly service, knowledgeable technicians and great atmosphere.
Everyone is super friendly and knowledgeable and helpful.
Needed to return to store to pick up charger mount that was not included in unboxed charger provided with e-bike.
Requested accessories not available at store.
E-bike computer did not change modes every time switch was depressed (intermittent issues switching between modes). Store salesman indicated it was working ok and did not offer additional checkout.
Will need to contact OEM as operating manuals and warranty documentation were not provided with e-bike. Warranty explanation from store salesman was unclear.
Unable to locate e-bike computer documents on OEM web site.