based on 5196 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I love the Bike Lane, I live in Washington, DC where there are a lot of good bike shops around - but I make sure to exclusively come to Reston to get my parts, servicing, and of course craft beer. The staff are always polite, ready to help, and cheerful when I arrive, there are good vibes in the shop and super knowledgeable staff that are always willing to lend a hand to help. It feels familiar as soon as you step in and the family atmosphere is one that is unique in todays world. Couldnt recommend and more highly and will continue to come here as long as I have the ability to ride!
Excellent service as always.
First and most importantly, after having a new derailer put on adjusted and all kinds of work done on the back, the back wheel wasn’t sufficiently tightened and fell off and what could’ve been a serious safety problem. Absolutely unacceptable
Second, there was almost $100 in additional costs when I came to pick my repair up then I was originally quoted and paid for it. Nobody could explain what it was for, until a half hour of waiting around and having one of the mechanics pull it up on their screen and tell me. Why wouldn’t somebody call me to let me know that, and why couldn’t the cashier tell me what the items were that I was paying for? $400 repair job and went up almost $100, which is something you should let a customer know about either by email or a phone call. Again, really poor business.
Last, I had an expensive derailer and shifter that I wanted back and it took them about a half hour to track them down. The cashier couldn’t find them or the notes anywhere, but the mechanics seemed to know where it was.
Logan, Alex, and Chopper. Were extremely helpful There is nothing better than finding a shop with great people who actually know their stuff and treat you right. I highly recommend them.
Always the best service!
High quality products, affordable prices, and good customer services
Variety of brands, customer service
Very friendly and helpful store with honest advice and no pressure. Alex was particularly great and went over and above to find and help us in our bike journey. Highly recommend paying this store a visit if you are looking to buy a buy a bike, accessories, get services or even have some coffee or beer at a friendly atmosphere !
Everything
Friendly, knowledgeable staff who didn't try to oversell. I'd bring my bike here any time. Nice vibe, too.
Local small business and on the trail near my house.
Most in the store are very knowledgeable about the bikes, and quick service for the bikes I have purchased. It is just a great little spot to hang out. This is evident because it does get very busy, but the staff still makes time for everyone.
Great
On a visit for both bike service and a retail purchase, at least three different staff members interacted with me. They all were helpful in identifying what I needed and steering me toward or providing it. They were friendly, and not in a fake or inappropriate way. My sense was that they enjoy their subject matter and are glad to help others enjoy it as well.
Responsiveness, willingness to find solutions, great expertise
Adam is excellent
Marc had excellent customer service. Great guy, love my new bike!
Always feels like visiting friends. Really smart and talented and kind friends.
Knowledge and customer service
Friendly and knowledgeable staff
Friendlyness, convienience, service, and value.
Great people, great service, great products
Always friendly and helpful!
Honesty and integrity
The customer service and staff interactions were the best, I think, I've ever experienced from any business I've been to. Mark, in particular, was absolutely great to deal with. Got a great bike. Great communication from the shop. I could not be happier with my experience.
I very much appreciate Richard's attention to detail in helping me with my bike rack. He was able to explain the work and help me understand a better way of using my rack. I also appreciated his one on one conversation with the Kuat spokesman on additional parts to my rack installation. Richard was able to resolve the issue for me. Thanks to Richard and other Bike Lane staff for help with putting rack on car!
Great people, service, and knowledge.
Thanks!
As a beginner purchasing a road bike, the team was extremely welcoming and talked me through their products, providing the reasoning behind WHY they recommend some over others. Bill in particular was extremely generous and thorough in his explanations of any questions I had.
Friendly and responsive staff
I received immediate service to fix my flat tire. I thought I would have to leave my bike until the next day. Instead, my bike was repaired in less than 10 minutes for a very fair price and I was on my way. The service technician (I think it was Richard) was very nice and he diagnosed the problem immediately. I am very glad that Bike Lane is available for repairs. Thanks.