based on 4844 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quick repair, and very good beer
Great team with reliable service. Whenever there is a problem with my bike this is the first place I go
It is the second time that I reserve a bike on the website and when I come to take it, it's not available and they gave me another one (downgrade of course) without any compensation.
Staff responds quickly to product questions. Good prices. Fast, free shipping. Products look and function as described.
Place rocks. Ive walked in for service a few times and always had excellent service. Plus, theres beer!
Great variety of products, well-knowledgable staff, GREAT BEER!!
I’d like to see more deals advertised, not just bikes, get those residual repeat bike customers back in there for tubes, gloves, services?
Love going there!
Hands down the best bike shop in the area!
Great staff and great environment. We were well taken care of.
Top of the line supplies. Great customer service. Professional attention to guest needs.
Everybody was SO kind, not pushing for a sale, wanted to educate, and were just really cool all around.
I made the decision to purchase a nice bike for myself and am having fun learning to ride again.
I have been to several shops in various Northern Virginia cities and towns and felt very out of place. The crew at The Bike Lane are exceptional.
I am thrilled to see the enthusiasm in all the workers at The Bike Lane. Everyone seems to be committed at the highest level to their job and being helpful to their customers.
Excellent customer service and trade craftsmanship.
Everyone was very helpful and nice, quick service for my kids Woom bike.
Great customer service
Brought my daughter's bike in for some maintenance under a time crunch. Even though they were super busy they got it done very quickly. Very friendly staff, helpful. Reasonable priced and just a cool place for bike nerds to hang out and feel welcome. I'll definitely return.
Bike shop staff are fantastic. Multiple times they have bailed me out when I break something right before a race or trip. Pricing seems very fair and greatly appreciate their sponsorship of local events and the SMores ride.
Knowledgeable staff (Mark and Richard)
Good communications by email (Todd and Richard)
You feel like you are personally invested in by the team who listen and recommend, not direct and sell.
I'm impressed with the workmanship and support from the tech team (Richard and co.)
Awesome coffee - Beers are a bonus!
Great staff and friendly owner.
Friendly, knowledgeable, happy to be there! Thanks for your service!
Excellent service and repairs
This is my go-to bike shop. The folks that work there are extremely helpful on just about anything bicycle. Not open on Monday (not a problem, just a warning). This place is the model of knowledge is power.
Always knowledgeable, honest, passionate and caring.
Sales rep was very understanding of our needs, very friendly, and explained what he thought best for us. I felt like I made an informed decision.
Friendly, expert service. The bike tune ups were completed before expected delivery date. Thank you!
They typically handle quick repairs on the spot while I wait. They also usually have whatever accessory I'm looking for. Very polite and pleasant staff. Conveniently located right off the WO&D trail.
So friendly and knowledgeable! Someone is always willing to help
The staff is always very nice, helpful, and knowledgeable.
Great selection of bikes, awesome beer, cool vibes
1. Great service. Zen! I asked for a last minute adjustment, no problem.
2. Everyone is great--knowledgable, caring, enthusiastic!
3. Need better selection of shorts--no 34s and had to buy weird color 36 when my old shorts bit the dust.
Love you guys!
Personable service. Straight forward on the tune-up/repair costs for my two bikes. Allowed me to make a swift decision on moving forward with repairs or not etc.