based on 4810 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great staff, knowledgeable, friendly and helpful. Location is primo and weekly bike rides.
cool people. good work. Nice shop.
always friendly folks ready to answer questions and give assistance!
Willingness to provide advice on products, even when Bike Lane doesn't carry the product recommended (Brompton folding bicycles).
I was taking part in a charity ride (ride to end Alzheimers) and needed a quick tyre and tube replacement. They were extremely friendly, quick and trusted me to pay at a later stage in an effort to get me back on the road. Excellent service- thanks you.
Excellent customer service. Staff is welcoming and helpful; everyone seems to be happy to be there.
Great service department
I stop here often on my rides along the W&OD for snacks, water, and to shop for apparel and other gear. The staff is always helpful and in great spirits
Your place is next to bike lane. And your staff welcomed us well. Service was best.
Quick service while waiting: had my tubes and tires replaced by Richard who also checked the bike’s gear shifting and fixed an irregularity. I am very happy with the way my bike rides now, it is faster and more comfortable during the rides.
Very friendly staff, great location, fantastic service, and to top it off a great place to have a beverage.
Prompt, friendly
Very knowledgeable, patient friendly and helpful
The staff was great; they fixed my bike quickly, and the price was right.
The staff are knowledgeable, helpful, courteous.
Friendly, knowledgeable staff.
Professionalism
Subject Matter Experts
Over the top friendly and over the top knowledgeable
The friendly customer service and willingness to help with any questions.
Love Bike Lane.
Excellent mechanical service, top of the line Trek bikes & accessories and a friendly knowledgeable staff!
Great customer service and attention to detail. A great experience!
Friendly, professional and speed of maintenance services!
Everything, great staff who took the time to make sure the repairs were completed correctly and within my budget
Fast service and excellent ride after service. Gears shifted smoothly and bike handled well
Super staff always attentive and passionate about cycling!
It’s a wonderful place, highly recommended.
Thanks very much for you help.
Appreciate it .
Sincerely
Omar Juarez
A little expensive
The attention given to customers by the employees, they were very knowledgeable and resourceful.
I lso enjoyed the opportunity to ride the bike in the parking lot before my decision to buy it and this was the turning key for my decision.
Proffessionalism
Good quality, excellent customer service!