based on 4810 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The local vibe. It is nice to hang out before or after a ride get something to snack or drink at the same time getting bike up grades and chatting with the in house bike SMEs.
I like that you don’t charge me for little tweaks to my bike (although I have spent thousands $ at the store)
Love the sense of community you’ve built
The guy fixing the bikes was amazing. Nicest guy ever, very fast, helpful, kind. I told my son that we had just experienced the best customer service we would ever experience in our lives. He said we should always go to the Bike Lane and never buy a bike from anyone else. Customers for life!
Super friendly folks. Not only the employees, the patrons as well. Good vibes all around. First time I've been to this location and will definitely come back.
Was told 1 week turnaround for bike service at dropoff. 10 days later I call to check status of my bike and am told there is a 2 week turnaround. I would have waited on service if I was accurately informed because I had an upcoming event that weekend. I got my bike on day 11 but not knowing if my bike was going to be ready caused some undue stress.
Nice selection, knowledgeable mechanics
Review of the bike in detail by store representatives was very good and team work among the staff was also very much appreciated. The process from reviewing bike choices and price to receiving the bike and its initial adjustments was very efficient and something I think this store does very well. I look forward to continued visits and service with the Bike Lane.
Great selection staff friendly,informative and fair priced
Great sales team, awesome bikes, and delicious beer, all around great experience.
Marc and the team are amazing!
Very pricey for just a couple of items. I could get the same items for half the price at REI
Friendly, funny, knowledgeable, and supportive staff! Thank you!!
Love Bike Lane. Great shop and service. Beer is great too. Very happy.
You had the parts I needed on hand and at a competitive price. Service was friendly and professional.
Excellent bike and service. My daughter loved it, thank you! 🙏🏽
The personal attention was great! The salesman spoke knowledgeably about the product at and showed me exactly how it worked. He didn’t go straight for the most expensive item on the shelf since I told him I was only a casual cyclist (or maybe he could just tell 😎). 2nd man at the registered followed up by making sure the straps were well adjusted once I had the helmet on. Great service!
Great product selection and friendly/knowledgeable staff!
Richard, in the shop, set me up with all the parts to rebuild the drive train of my '19 Fuel EX 8. After 4000 miles, it was time. We converted it from SRAM GX Eagle to Shimano XT. Every part went together perfectly.
You listened to what I needed and provided me with what I believe will be the perfect bike packing set up.The comfortable Trek Checkpoint SL5
very expensive for a tire problem. The cost for the tube was less than 20$, and the labor was 50! that is widely expensive
My bike was kept for 8 weeks because they failed to see my email reply regarding my work order. In that same email, I said not to get new pedals, and they installed new pedals anyway and threw away my old ones. Beyond disappointed.
I had a flat tire on the bike path. Got a new tube installed at your shop. Disappointed at the $40 charge for installing the $13 tube. Normally $20 is charged.
Likely to buy a new bike soon.
Great staff who know their stuff and will take time to explain it to you.
Friendly and welcoming shop
Great staff!!
Excellent product and service
Great bikes and accessories with excellent staff.
The staff really listens. I always get good advice.
The staff is very friendly and helpful. They know the products and what makes the best fit for a person-bike combo.