based on 4810 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent service. Flexible delivery. Superb customer service.
Quick to help shoppers, great inside & outside places to relax, talk with other cyclists, and enjoy a favorite beverage. Nice vibe.😎
Quick service
The Bike Lane is just a great all around company. I have had excellent service and advice from anything from purchasing small items to purchasing a bike. They have serviced my three bikes for over ten years and always been upfront about price and work being done.
A plus is that I have had the good fortune to be able to walk to the shop on those rare days I do have one or two of their great beers. I wouldn't trust myself to ride my bike home.
A+ experience at Bike Lane
Nancy W
The crew as able to do a tune up in a few days before I hit the road again. The bike looks great and shifts smoothly...
Responsive. Nice and friendly staff.
Quality products and great customer service
Friendly and knowledgeable. They Always do great work on my bikes. Nice place to stop for a beer on a ride.
I cafe is a great idea. And the staff is first rate
The folks in the shop are great. Ive always had great experiences with them, professional, courteous and always super helpful.
The folks on the floor are very hit and miss. Now granted this was a year or two ago, but have walked in the shop and been told almost immediately you have nothing in my size ... bikes pushed on my wife that she wasnt interested in (she wanted gravel but was told she really needed a flat bar city bike) and just ignored. Seems better lately but I havent really bought much due to economy and stuff.
I do like the shop and thinks its good and not as "elite cyclist" as it used to be so good job there.
I had a bike in need of a lot of repairs. The Bike Lane guys checked it out told me what the estimated costs to repair were. It was more than I wanted to put into the bike. I asked if Bike Lane sold used bike and 20 minutes later loaded a really great used bike at a really reasonable price.
Yes of you need repairs or another bike. this is the place to go.
The folks at The Bike Lane are absolutely, positively the best! Super friendly, prompt and excellent service (tune up, adjust gears and derailleur, oil the chain), and a great place to stop by for coffee or beer that is literally right on the W&OD bike trail. Minor adjustments and services are free for life if you buy your bike there. I'm glad I did!
quick and convenient. knowledgeable staff
Staff is extremely friendly!
Attentive customer service
I needed an expert mechanic to help with a non-standard problem (install). The mechanic welcomed the opportunity to help on something that was a nice-to-have, even though it would have been understandable if he had simply decided that it wasn't necessary and not worth his time or effort. We are very pleased with the result, and thank him and you for your assistance. We have purchased 2 bikes and significant accessories from the Bike Lane, but this upgrade was on a bike not purchased from you. Please pass along my thanks.
Regards,
First name removed
The staff, ownership, and beer are all great. The shop is also very involved, with events like Rails to River and Wednesdays at Wakefield.
The bike maintenance class was great. I wish there were more classes I would pay to learn more like adjusting breaks and gears. A nd working on my own bike.
Friendly, helpful and knowledgeable staff.
Professional. Responsive. Reasonably priced. Good people. Great beers..
I want able to rent a bike in my size
Friendly, knowledgeable staff. Reliable service and communication
Store staff very helpful and knowledgeable.
I love how helpful and friendly and professional all of the staff are. As someone who doesn't know much about biking, it is intimidating to enter a store but The bike lane is very welcoming.
I purchased a bike helmet for my daughter this past Sunday and the tall thin older man who helped us was so great. When he found out that my daughter just learned how to bike while at a bike camp in Bentonville, Arkansas, He's so kindly bought her a lemonade.
As a consultant to small businesses for operations and customer service, this type of overall experience is what keeps people coming back. TY so much!
PS. We did the kids trail biking on Tuesday night for the first time... The first time for me and the third time on a trail for my daughter but her first time with the group. All of the coaches and leaders were fantastic especially Elaine who was with my daughter Madeline the whole time providing her coaching and training and motivation. She is amazing!! Ty!!
The staff was friendly and accommodating
Always enjoy stopping by. The service is always friendly, helpful and done correctly.
Local, convenient and reliable.
Love the Bike Lane. Staff is always super friendly and helpful!
Friendly and fast services
Good value for price
The sales associate who helped me was very friendly and worked with me to figure out exactly what I needed!