based on 4810 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Love the expertise and knowledge the staff provides. Great quality, products and reasonable pricing to match.
Fast and clear communications.
The Bike Lane is the go to place for me and my partner. Richard, Todd, Lauren and the entire team are extremely knowledgeable and helpful. Being off the W&OD they are really a family friendly community team
Fast and friendly as always. Love coming here
You didn’t do the service properly and denied doing anything wrong.
After spending nearly half the cost of the original purchase price of the bike for a tune up, brake replacement and new tire, I would have expected the bike to be in perfect working order. But while the front brake was completely replaced, the rear brake was not touched and not tuned up. Front brake is great, works like new. Back brake is squishy and squeaky. My son now only uses the front brake.
We expected more. Especially for the price we paid.
Bike shop mechanics are always friendly and accommodating. Willing to teach how and why they fix something. I’ve learned a lot from them. Looking forward to giving them my business for years to come
I find your prices for other work is rather high.
Friendly knowledgeable techs who always say yes to our cycling gear needs.
Friendly staff, work was done quickly and expertly. Very happy with the service. Cannot recommend more highly.
The friendliness and knowledge that Mike has.
best bike shop around reasonable prices and really great techs that truly care about you!
My go to bike store is The Bike Lane, Reston. Knowledgeable staff and always willing to do minor bike repairs on the spot. Great location on the best part of W&OD. A cold micro brew at the end of a long hot ride is always welcome too!
Excellent service with very friendly and helpful staff
Quality customer service. Very patient and very attentive to all of the questions we had as first time e-Bike owners.
The Bike Lane Team provides professional services with a personal touch. Hands on, friendly and informative. Prompt responses when needing help with anything bike related. Owner is present on site. I highly recommend this store and even travel to have their hands on my bike.
Beautiful Life Coaching
Everything! I feel like I get expert advice on products and services, without being upsold on things I don't need. One reason for this is that the Bike Lane staff takes the time to listen, ask questions and then provide recommendations and/or options along with explanations and details. For example, when I first went into Bike Lane 3 years ago, I wanted to fix up a bike that a friend gave me. I hadn't ridden a bike in many years and I was SO intimidated walking into a bike store. Tom asked me questions and I quickly felt at ease. He discussed pros and cons of fixing the old bike and buying a new one. So I took a new one out for a test ride. I absolutely loved it! I didn't want to try any other bikes and I certainly didn't want to fix the old one. That may sound like an upsell, but I believe I got the perfect bike for me. Tom said something like "I can fix your bike or sell you a cheaper bike, but you're probably going to want to upgrade to a nicer bike in 1-3 years. I'd rather sell you a bike you're going to love in 5 years." 3 years later - I still love my bike. I ride more than I ever thought I would, because it's so fun and I love my bike! One more thing worth mentioning: Tom gave me so much valuable advice that had nothing to do with buying anything - like try the Strava app (free), what to wear (or not wear), where to ride, riding groups to join, etc. I'm so happy every time I go into Bike Lane because everyone there is so nice and welcoming!
Bottom line: I recommend Bike Lane to everyone (who'll listen!) because of their exceptional customer service.
Great shop, great team
Amazingly friendly, efficient and professional service. Anthony was so kind and helpful!!
quick, friendly, and there is beer.
Very competent
The staff are personable and knowledgeable. The bike service was turned around faster than estimated.
The staff was very nice and helpful.
Very knowledgeable about your products. Very honest.
Excellent service and friendly staff.
Personable service. Straight forward on the tune-up/repair costs for my two bikes. Allowed me to make a swift decision on moving forward with repairs or not etc.
Quick repair, and very good beer
Great team with reliable service. Whenever there is a problem with my bike this is the first place I go
It is the second time that I reserve a bike on the website and when I come to take it, it's not available and they gave me another one (downgrade of course) without any compensation.
Friendly team that appreciates the business